Win8.1/64, Dell XPS 8700, optical drive letters don't show up in the Explorer navigation pane (This PC) unless media in the drives (2). Drive letters do show up in the details pane even with no media. MS Fixit says problems found and fixed. Didn't fix the problem. Explorer++ shows drive letters in navigation pane with no media. Two optical drives, both Samsung, Both respond correctly to Samsung diagnostic. Both drives work as advertised with multiple CDs and DVDs. Both drives have drive letters in Drive Information. Only one user, admin. All Updates applied.
Attachments
My Computer
System One
-
- OS
- windows 8.1Update build 9600
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Dell XPS 8700
- CPU
- 3.60 gigahertz Intel Core i74790
- Motherboard
- Dell Inc. 0KWVT8 A03
- Memory
- 12G
- Graphics Card(s)
- NVIDIA GeForce GT720
- Sound Card
- onboard
- Monitor(s) Displays
- LG EW224
- Screen Resolution
- 1920 x 1080
- Hard Drives
- (1) 1TB
(1) 1TB
- Case
- tower
- Cooling
- air
- Keyboard
- Logitech wired
- Mouse
- Logitech trackball M570, wireless
- Internet Speed
- 40 down, 8 up
- Browser
- Chrome - primary, IE11 - secondary
- Antivirus
- Norton Security