Well, I've had this computer since august, and no problems like this. On the 20th, my keyboard and mouse, along with all the other USB devices were unresponsive in Windows. Now, it is NOT a hardware problem. Of this, I am certain. All USB devices work fine without fault in the BIOS and in the recovery options. Now, I tried to do system restore to the 18th, even though no programs would be affected. So, no change. Then after a while, I restored to the 12th, the affected programs were:
Google Chrome (Update)
GIMP
nVidia G-Sync Pendulum Demo
Windows utilised all USB devices fine. I could login and enter passwords, you know, all that keyboard-y stuff.
So, GIMP and the demo were just uninstalled. But the Chrome obviously stayed. Now, when I tried plugging my iPhone into my PC (today), my keyboard and mouse suddenly stopped working. The computer made weird sounds too, like the device kept connecting and disconnecting. A restore to the same day (26th) @ ~4:30 GMT -00 solved the problem. I'm not really sure how it put a recovery point here, as the PC was asleep at this time, but whatever. But it was the same version of chrome that was being uninstalled in the restore that fixed the problem, I'm fairly sure.
Now, obviously, frequently doing system restore is not an appropriate solution to the problem. I can't remember the version of chrome that was in the restore window (it was about 12 characters long), but if you could direct me to a log in windows if it exists where the affected programs are listed, then I could probably get the offending version. But I still struggle to see how Chrome can mess with my USB devices.
I've already contacted Microsoft support, they were "a great help", so I trust that you guys know a lot more and have a lot more experience. I'm really at my wits end with this problem. I've disabled XHCI and even EHCI in the BIOS to see if that would help. It doesn't.
So, anyone have any clue for a solution?
Google Chrome (Update)
GIMP
nVidia G-Sync Pendulum Demo
Windows utilised all USB devices fine. I could login and enter passwords, you know, all that keyboard-y stuff.
So, GIMP and the demo were just uninstalled. But the Chrome obviously stayed. Now, when I tried plugging my iPhone into my PC (today), my keyboard and mouse suddenly stopped working. The computer made weird sounds too, like the device kept connecting and disconnecting. A restore to the same day (26th) @ ~4:30 GMT -00 solved the problem. I'm not really sure how it put a recovery point here, as the PC was asleep at this time, but whatever. But it was the same version of chrome that was being uninstalled in the restore that fixed the problem, I'm fairly sure.
Now, obviously, frequently doing system restore is not an appropriate solution to the problem. I can't remember the version of chrome that was in the restore window (it was about 12 characters long), but if you could direct me to a log in windows if it exists where the affected programs are listed, then I could probably get the offending version. But I still struggle to see how Chrome can mess with my USB devices.
I've already contacted Microsoft support, they were "a great help", so I trust that you guys know a lot more and have a lot more experience. I'm really at my wits end with this problem. I've disabled XHCI and even EHCI in the BIOS to see if that would help. It doesn't.
So, anyone have any clue for a solution?
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- PC/Desktop
- CPU
- AMD Athlon X4 860K @ 4.5GHz
- Motherboard
- AMD A88X G-41 PC MATE
- Memory
- 8GB Corsair Vengeance 1866MHz DDR3
- Graphics Card(s)
- EVGA Nvidia GeForce GTX 970 SC ACX 2.0
- Sound Card
- Integrated
- Monitor(s) Displays
- Asus VS247H
- Screen Resolution
- 1920 x 1080
- Hard Drives
- 1 x SanDisk X110 256GB SSD
- PSU
- EVGA 600W 80+ PSU
- Case
- Thermaltake Versa H23
- Cooling
- Silverstone AR02
- Keyboard
- Logitech K120
- Internet Speed
- ~30Mbps download, ~10Mbps upload
- Browser
- Google Chrome
- Antivirus
- BT NetProtectPlus (McAfee)
- Other Info
- Cost: ~£650
