Windows 8 and 8.1 Forums

CD/DVD Drive missing from "My PC" & "Device Manager"

  1. #1

    Posts : 2

    CD/DVD Drive missing from "My PC" & "Device Manager"

    Peace be upon all of you.
    Hello and greetings.

    My laptop is ASUS model A455L. My CD/DVD drive was working fine until one moment it disappeared from both "This PC" folder as well as from "Device Manager". It happened while I was burning a CD with Ashampoo Burning Studio 15. My current OS is Windows 8.1 (as what it was as when I purchased this laptop), and I do not upgrade/downgrade to any other OS.

    I went through searching the internet for the solutions for weeks but failed to solve the problem.

    1. Among the suggestions found on the internet is to delete the upper and lower class filters, but mine is not involved as it does not have any entry that says upper or lower class to begin with.

    2. Another suggestions that I had tried was the addition of the following in the Registry:
    reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001"

    I did the registry entry of the above by command prompt (admin) as well as manually in the regedit but failed to produce the results.

    3. Initially when this problem occurred, the item CD/DVD Drive was still visible in the Device Manager but under the "Show hidden devices" option turned on. The information below was gotten from the properties of the device:
    Currently, this hardware device is not connected to the computer. (Code 45)
    To fix this problem, reconnect this hardware device to the computer.

    My optical drive is an internal, built-in with laptop drive, not disconnectable drive by normal means. Another suggestion that I found on the internet is to uninstall the CD/DVD Drive in the Device Manager, as it claimed to automatically reinstall the drive upon OS restart. However, the drive did not reinstalled on itself and now the CD/DVD Drive even permanently disappeared from the Device Manager.

    4. Another suggestion that I found on the internet is to set the boot options in the UEFI settings to prioritize CD/DVD, but no options for booting via CD/DVD is present there.

    5. Last suggestion that I found was to reinstall the CD/DVD Driver downloaded from the manufacturer site. However, I failed to find the driver installer provided in the ASUS Support sites.

    Additional information regarding my CD/DVD Drive is as follows:
    The physical CD/DVD drive tray is able to be opened normally via the side button. The following informations are gotten from the device properties (before it went disappeared):


    Any helps would be appreciated.

    Click image for larger version Click image for larger version Click image for larger version Click image for larger version

      My System SpecsSystem Spec

  2. #2

    First, there are no drivers for CD/DVD drives except the built in Windows drivers.

    Since the device is not being detected by Windows, either there is some type of hardware problem or the BIOS is not detecting it (If the BIOS does not detect the drive, Windows will not detect it).

    A BIOS reset is the easiest thing to do. Most BIOS have an option to reset it to the defaults. I would try this first.

    If the BIOS reset does not fix it, there is some type of hardware problem. Whether its a connection problem for the drive (there are two connectors, data connection and power connection) either at the drive end or at the controller end (motherboard end). Or if the drive itself has failed. Unfortunately with a Laptop, accessing the connectors may require complete disassembly of the laptop.
      My System SpecsSystem Spec

  3. #3

    Posts : 2

    I appreciate the reply. Thank you.

    Is the BIOS reset done in the BIOS itself? Will it affect installed Windows and other files? If worse comes to worst and there is no other alternative solutions, I would be considering a complete laptop disassembly.

      My System SpecsSystem Spec

  4. #4

    A BIOS reset will not affect Windows, unless you have some custom setting. If you have any custom settings make a not of them and after the BIOS reset, set your custom settings back in. There are several BIOS "resets". If you enter the BIOS and then exit it, one option usually is to reset to defaults. The others are (with the PC Powered Off) either a jumper to reset on some or on others you must remove the CMOS (BIOS) backup battery for at least 10 minutes.
      My System SpecsSystem Spec

CD/DVD Drive missing from "My PC" & "Device Manager"

Similar Threads
Thread Forum
Device Manager Saying "Microsoft Basic Display Adapter"
I Just downgraded my computer from windows 10 to windows 8.1 and when i go to device manager it says microsoft basic display adapter but my computer's graphics card name is Ati Mobillity Radeon x1300:cry:. Can Someone please give me a Ati mobillity radeon x1300 driver download for windows 8.1?...
Graphic Cards
How do I "DISABLE" the popup "Common Software Manager"?
This just started about a month or so ago... I'm sure this little pop up came attached to some program I downloaded, but it's not a large enough program to even show up when you try to use Install/Remove or Revo uninstaller programs. I would think that most programs will send out software...
Software and Apps
"Loading files ..." -> "Windows Boot Manager" -> "OneKey"
Hi all, So I'm kind of stuck.. I currently have the problem where I am in an endless cycle of "loading files" -> "Windows Boot Manager" (see: How To Boot Into Safe Mode On Windows 8 (The Easy Way)). I have tried to load all of the options -- and none successfully load. I also end up at...
General Support
How to uncheck "show compatible hardware" device manager
Hello, I am trying to install a driver for the Epson perfection 1200U on my grandpa's new windows 8 PC. Problem is that the scanner is too old and epson doesnt provide a driver for this scanner for windows 8. But I found a how to guide on this and the instructions are great, and it seems to work...
Drivers & Hardware
Device Manager crashes when "Scan for hardware change"
Hi all, My Win8.1 box keeps crashing in device manager upon any "refresh." For example, scanning for hardware changes, installing/uninstalling something, or updating anything. I've gone through and updated any drivers that I saw were old, but no joy. Any assistance would be appreciated!...
BSOD Crashes and Debugging
Crashed when "Scan for hardware change" in device manager
May I know what is happening on the pc ? Btw it webcam is not functioning from yesterday. It asked me to connect to a camera.
BSOD Crashes and Debugging
Device manager shows "Unknown Device" on reinstallation of driver
Hi, On a fresh clean Windows 8 image, my software driver (signed) installs fine and shows up properly in the Device Manager. However once i uninstall it , subsequent reinstalls show up as 'Unknown Device' in the Device Manager. From the device details, I find that it refers to /looks for the...
Drivers & Hardware

Eight Forums Android App Eight Forums IOS App Follow us on Facebook