Urgent | Headphones not working with Realtek

tashology

New Member
Messages
1
Hello,
I just got a new PC, it was all working fine until just now - I've had it for less than a week.
It's the Asus G551JM Gaming Laptop with Windows 8.1 and using headphones through a jack.

I was listening to audio when all of a sudden the audio cut out. Naturally I looked under 'playback devices' to find Realtek was still the default and that sound was supposedly still coming out. I unplugged the headphones and the music played through the speakers as normal. Then I plugged the headphones back in to the jack and nothing. I tried a different pair of headphones and no luck. I thought it was the headphones so I tried them both in another device and they worked perfectly.

I really need help with fixing this issue as I work with audio, can anyone offer advice? Thanks.
 

My Computer

System One

  • OS
    Windows 8
What version of the drivers are you using? Also check in the event log to check if it was a driver crash or something
 

My Computer

System One

  • OS
    Windows 8.1 Standard 64-Bit OEM
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Project Venus(Custom Build)
    CPU
    AMD FX6300 Black Edition @ 3.5GHz
    Motherboard
    MSI 970 Gaming
    Memory
    8GB HyperX Fury Blue 1866Mhz
    Graphics Card(s)
    ASUS GeForce GTX750Ti 2GB OC DirectCU
    Sound Card
    MSI Audio Boost 2
    Monitor(s) Displays
    22" Philips 227E4LHA-B
    Screen Resolution
    1920x1080, 60Hz
    Hard Drives
    1TB WD Black
    PSU
    EVGA 500White
    Case
    Corsair Carbide SPEC-01
    Cooling
    Corsair H80i, 3 Case Fans(Corsair AF120 Red)
    Keyboard
    Redragon Vajra
    Mouse
    Redragon Centrophorus
    Internet Speed
    30MS Ping, 30 Down, 2 Up(talktalk)
    Browser
    Mozilla Firefox
    Antivirus
    Kaspersky Internet Security 2015
    Other Info
    Kingston HyperX Cloud 2
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