Windows 8 and 8.1 Forums

Dvd/cd rom drives

  1. #1

    Dvd/cd rom drives

    Hello, i use convert to dvd 4 to convert and burn my files onto disc...
    everything was going nicely till today when it open it up and got this message

    i check device manager and TSST corp CDDVDW SU-208GB
    is in a yellow triangle,,
    i try to update it, windows says i have the up to date software
    i try unstalling it and it went off for a hour then came back on device manager again.
    i'm running a toshiba satellite windows 8.1

    anyone who can help or steer me on the right road will be appreciated

      My System SpecsSystem Spec

  2. #2

    What is the error code, in the Device Manager for the drive?
      My System SpecsSystem Spec

  3. #3

    when i click on device manager i see code error 19 then this TSST corp CDDVDW SU-208GB
      My System SpecsSystem Spec

  4. #4

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
      My System SpecsSystem Spec

  5. #5

    Here is the procedure to edit the Registry and remove the upper and lower filters. This fixes the Code 19.

    Type “regedit” in the Search charm and press enter.In the navigation panel, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    In the right panel, locate one or both of the keys UpperFilters and LowerFilters. You can have only one, or you can have both.
    Right-click on the key and choose Delete. When you are prompted to confirm the deletion, click Yes.
    If you found both keys, repeat the previous step.
    Exit Registry Editor.
    Restart the computer
      My System SpecsSystem Spec

  6. #6

    Central IL
    Posts : 3,468
    Linux Mint 17.2

    Usually happens when the drive fails. You can order a replacement drive. But without knowing your exact model for the laptop. It is hard to get anymore info.
      My System SpecsSystem Spec

  7. #7

    @broe23 its all in my system spec and its a bran new laptop,
      My System SpecsSystem Spec

  8. #8

    fireberd what keys are you talking about, i have enclosed a screen shot of were i am so far.
    Click image for larger version
      My System SpecsSystem Spec

  9. #9

    See if this link explains it better. But the Upper and Lower filters is usually the Code 19 problem/fix.

    How to fix registry windows 8.1? - PC Error Repair Solutions n Guide
      My System SpecsSystem Spec

  10. #10

    i remove the one and only upper class and deleted it, rebooted and it now works.
    all thanks to you, big thank you sir.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Dvd/cd rom drives

Similar Threads
Thread Forum
SSD Drives
Has anyone tried to use an SSD drive on an Win 8.1 Desktop? If so what were the results? Does improve speed? Is it worth the cost? Tully
Drivers & Hardware
2 IDE drives not recognized, 2 SATA drives recognized
I have an older Dell machine that I plan to use as a backup server for my family. It has 2 SATA HDDs, 1 IDE DVD drive, 1 IDE HDD The SATA drives are recognized in BIOS. The IDE-DVD and IDE-HDD are not. Interestingly, when looking at the folder structure in Windows Explorer, all the devices...
Drivers & Hardware
New SSD with new win 8.1, need help for other drives
I had an HP 240GB SSD failing with Windows 7 loaded. bought a new Samsung 250GB SSD and loaded a new Windows 8.1 OS. i have 3 other drives, 1 drive a 500GB HDD was reconized and being used now. but 2 3TB HDD that are seen in Disk manager, but listed as Foreign drives, no partitions and no...
General Support
Win 8.1 and Disk Drives
Hi again, I was wondering if this would seem normal regarding disk transfer speeds? I cannot be sure but I am almost positive I was getting a faster transfer with Win 8 rather than 8.1. I have numerous drives, and just checked them out using that horrible Japanese Anime program called Crystal...
Drivers & Hardware
Can't Access CD Drives/Virtual Drives
Been googling this for the last hour, and I still can't install a game via a virtual drive; keep getting "Windows cannot access specificed device, path, or file. You may not have appropriate permissions to access". Using Win8 Checked the Cdrom registry key to see if it was disabled (it's not),...
General Support
Can boot from other drives cause corrupted drives?
Poor Leo, He has lost two complete drives now due to corruption after booting from one drive, restarting, then using the BIOS to boot from another drive (both win8). He keeps getting "ERRORS, attempting to repair" on all of his drives. After chugging along for awhile, they usually boot but with...
General Support
cant see my internal drives?
Hey guys i switched to ssd and i needed ti unplug all the drive to install w8..or i was getting that we couldnt create or locate a partition...... So i unplugged the sata cables..when it was done i repluged the drive..but the pc did not detect i figured it was cause of the os on...
Performance & Maintenance

Eight Forums Android App Eight Forums IOS App Follow us on Facebook