Windows 8 and 8.1 Forums

Base system device problem Dell Studio 1537 8.1 64 bit

  1. #1

    Base system device problem Dell Studio 1537 8.1 64 bit

    I just upgraded an older Dell Studio 1537 to 8.1 64 bit. Was running 8.0 64 bit OK.
    Did clean install of OS.
    Now the display seems to be stuck at a lower resolution, and can not be changed, its greyed out.
    It says 1024 x 768, but it doesn't look the same.
    Device manager shows one item not loaded due to missing driver: base system device
    PCI bus 9 device 1 function 3 NTPNP_PC10026

    In system information it says PCI\ven_1180&DEV_0592&SUBSYS_029F1028&REV_12\4&31FC8C23&0&0BF0
    Microsoft basic display adapter

    I have tried loading several different video drivers, but to no effect.
    I am not even certain of the exact video chipset, I believe it is ATI ATOMBIOS and/or A series APU
    It looks like it could be a 4500MHD or 4570 but I'm not sure how to be tell.
    I also upgraded to the latest bios A11.

    I am not sure that the problem device in the device manager is the same as the video problem, I read somewhere that the device manager problem could be related to the Ricoh card reader.

    Any help would be greatly appreciated, display really looks crappy/low res.


      My System SpecsSystem Spec

  2. #2

    Posts : 2,614
    Windows 3.1 > Windows 10

    dell lists 4 different vista x64 video drivers
    Product Support | Dell US

    I usually download and then extract ( just Cancel Install) or use WinRAR to extract the exe contents..

    Then go into device manager and point to the extracted driver folder(s)

    Windows will search for usable drivers - then if needed windows update will update those drivers
      My System SpecsSystem Spec

Base system device problem Dell Studio 1537 8.1 64 bit

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