Microsoft Bluetooth Mouse Loosing Connection

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mrkvchm

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I'm running Windows 8.1 and using a Microsoft Sculpt Comfort Bluetooth Mouse. I've been using it for months and had no issue until recently. Now, it keeps disconnecting.

If I open Bluetooth settings in the metro settings app, the mouse immediately connects and begins working. If I then minimize the settings, the mouse seems to keep working as long as I keep moving the cursor continually. If I take my hand off the mouse for just a second, it disconnects until I open the Bluetooth settings menu again.

Anyone heard of this before? What can I try?

Thanks!
 

My Computer

System One

  • OS
    Windows 8.1
Have you tried new batteries? I have 4 of the MS Sculpt Comfort mice and if they start acting flaky I know it's time to change the batteries.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Hp Envy x360 EVO Laptop, MS Surface Pro 7
    CPU
    3.7Ghz Core i7-8700K, 11th Gen Core i7-1165G7 4.7Ghz, 10th Gen Core™ i5-1035G4 1.1Ghz
    Motherboard
    ASUS TUF Z370-Pro Gaming, HP, MS
    Memory
    16G, 8G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel Iris X Graphics, Intel Iris Plus Graphics G4
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dual Samsung U32J59 32 inch monitors, 13.3" display, 12.3" display
    Screen Resolution
    3840x2160 (Desktop), 1920x1080 (laptop), 2736x1824 Pro 7
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data (Desktop), 512GB ssd (laptop), 128GB SSD (tablet)
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    665Mbps/15Mbps down/up
    Browser
    FireFox, MS Edge
    Antivirus
    Defender on all
    Other Info
    Retired in 2015 after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant. Retired for 3rd (and final) time in 2019.
After many sets of batteries and some other troubleshooting, I installed win32diskimager which I installed the other day in order to flash NOOBS for my Raspberry Pi, and my mouse seems to be working normally again. Has anyone heard of this? I can't imagine why win32diskimager would cause my bluetooth mouse to disconnect. Plus, I kind of want to keep that program... Any way I can reinstall it without letting it interfere with anything?
 

My Computer

System One

  • OS
    Windows 8.1
That's interesting. I'll try installing win32diskimager on one of my system's using the MS Sculpt Comfort mouse and see if effects the mouse's operation.

I run the diskimager program on the machine I'm typing this on but it uses a wired mouse. Only thing I can think of for you is to run the diskimager program on another machine or to setup a VM just to run that program. A VM just to run that program is way overkill.

EDIT: I found I have an older version of win32diskimager (version 0.6) which doesn't require installation. However, I went ahead and downloaded the latest version (0.9.5) which does require installation and installed it on my system. It had zero effect on my MS Mouse's operation.
 
Last edited:

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Hp Envy x360 EVO Laptop, MS Surface Pro 7
    CPU
    3.7Ghz Core i7-8700K, 11th Gen Core i7-1165G7 4.7Ghz, 10th Gen Core™ i5-1035G4 1.1Ghz
    Motherboard
    ASUS TUF Z370-Pro Gaming, HP, MS
    Memory
    16G, 8G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel Iris X Graphics, Intel Iris Plus Graphics G4
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dual Samsung U32J59 32 inch monitors, 13.3" display, 12.3" display
    Screen Resolution
    3840x2160 (Desktop), 1920x1080 (laptop), 2736x1824 Pro 7
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data (Desktop), 512GB ssd (laptop), 128GB SSD (tablet)
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    665Mbps/15Mbps down/up
    Browser
    FireFox, MS Edge
    Antivirus
    Defender on all
    Other Info
    Retired in 2015 after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant. Retired for 3rd (and final) time in 2019.
strollin said:
That's interesting. I'll try installing win32diskimager on one of my system's using the MS Sculpt Comfort mouse and see if effects the mouse's operation.

I run the diskimager program on the machine I'm typing this on but it uses a wired mouse. Only thing I can think of for you is to run the diskimager program on another machine or to setup a VM just to run that program. A VM just to run that program is way overkill.

EDIT: I found I have an older version of win32diskimager (version 0.6) which doesn't require installation. However, I went ahead and downloaded the latest version (0.9.5) which does require installation and installed it on my system. It had zero effect on my MS Mouse's operation.
Click to expand...

Hmm. Well I guess that ain't it then. I get updates automatically, maybe an update broke something and a subsequent update happened to fix it. I never did try uninstalling updates.... Oh well, all's well that ends well I guess.
 

My Computer

System One

  • OS
    Windows 8.1
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