Windows 8 and 8.1 Forums

USB device not recognized. Device descriptor request faile

  1. #1

    Posts : 1
    Windows 8.1

    USB device not recognized. Device descriptor request faile

    Hello everyone,
    i hope you can help me sorting out this issue that is causing me a hard headache at the moment.

    I've bought this new Lenovo Z50-70 laptop with windows 8.1 preinstalled on it. Fresh new.

    I'm trying to connect via usb a guitar audio interface (Line6 POD HD500) so i installed the drivers via the .exe setup file i downloaded from Line6's site.
    The device worked fine on my previous HP pavilion with windows 7.

    Now when i completed the installation, i connected it and i had this error:
    Windows has stopped this device because it has reported problems. (Code 43)
    A request for the USB device descriptor failed.

    I used slimdrivers to update all the other drivers, in case it was a conflict causing the error.
    I checked via command prompt with command "pnputil -e" and i saw a driver from the vendor of the device listed, so it is installed correctly i think.
    I tried all USB ports i have, 3.0 and 2.0 on one side of laptop and 2.0 on other side.

    When on device manager, if i click update drivers and choose the "let me pick from a list of device drivers.." i don't see the company name of the device.

    i saw that another guy posted a really similar problem on SevenForum and he figured out how to force windows to use the drivers but he didn't post the solution.. Here is the post: Can't get Windows 7 x64 to use the drivers I've installed repeatedly Solved - Windows 7 Help Forums

    Edit: the software tool from which i can update drivers and other things for my guitar interface says that no drivers are installed on pc.... even if i try to re-install them.

    Any help appreciated

      My System SpecsSystem Spec

  2. #2

    Posts : 1
    8.1 Pro x64

    I am having the same exact problem as you, Cattanius. I couldn't get it to connect to my computer over 2 years ago and then just decided to try it the other day. I didn't expect anything to show up in device manager because I thought the usb port was fubar, but then I see the same message you got and all of the sudden there's hope! I hope.
      My System SpecsSystem Spec

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