USB Mouse/Driver issue

Onelove

New Member
Messages
9
The mouse has worked for years and has worked with no issues since I installed 8.1 afew weeks ago. Since last night the light does not come on showing the optical drive, and the mouse has stopped working.

In troubleshooting I can go into BIOS, it works fine there, load into windows no love. When I navigate into Device Manager and look under Mouse and other pointing devices I see an HID compliant mouse. I scroll down to other devices and I see Logitech USB Optical Mouse with a yellow exclamation next to it.

I have tried to update the Logitech Optical driver, Windows cannot find the file. I have also tried uninstalling both the HD compliant Mice driver and the Logitech Optical USB driver. Then restart the PC and then plugged the mouse in and still the same thing. The port works with a flash drive, and this is happening no matter what usb port I plug the mouse into.
I want to add this, when I was first installing my ATI GPU drivers this happened, I did a system restore and it resolved the issue. I have not tried yet to reinstall the GPU drivers as I have been wanting to get to the bottom of the issue. This is the second time this has happened, and very confident a restore will resolve the issue but I would like to get to the root cause, b/c I need to get these drivers on the computer.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    G3258
    Motherboard
    Asrock Z97 Killer
    Memory
    Gskill
    Graphics Card(s)
    r7 265
Don't use Windows to find drivers lol, it hardly ever finds them, it will only look in it's own files for a generic driver. Use the internet to find the company website and download the driver from them for the exact model of your mouse. Try that first see if it fixes your mouse.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Built my self
    CPU
    Intel i7-5820k
    Motherboard
    Asus Rampage Extreme V ROG
    Memory
    Cruical 4x 4 GB 2133 mhz DDR4
    Graphics Card(s)
    GTX 780
    Monitor(s) Displays
    Acer XB270h 27" G-Sync 144 Hz
    Screen Resolution
    1920 x 1080
    Hard Drives
    3x 256 GB Samsung 850 Pro
    PSU
    Corsair AX850
    Case
    NZXT Phantom
    Cooling
    Noctua NH-U14S + 7 Case fans
    Keyboard
    Trust Elight
    Mouse
    Razer Deathadder 3500
    Internet Speed
    Down: 45 mbits/s Up: 12 mbits/s
    Browser
    Google Chrome
    Antivirus
    Windows 8.1 built in
Thanks for the reply, but there are two issues with this. First off this has worked wonderfully with this Windows build until I tried to install the GPU drivers, and whatever happened last night. As soon as I installed 8.1 and plugged it in, it worked in about 10 seconds, ZERO issues with the OS finding and installing the correct driver.

The other issue, man this is an old mouse. Old generic HP brand mouse, I have tried to find the drivers for this thing but it seems I cannot find them anywhere!!

For me, I want to know what is going on and why all of a sudden it stopped working? This started either after two things, I installed Steam, Eventghost and Kodi on the PC, and plugged in a 2 TB usb drive last night. When i got on it this morning to work on the buildout is when I noticed the mouse issue....
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    G3258
    Motherboard
    Asrock Z97 Killer
    Memory
    Gskill
    Graphics Card(s)
    r7 265
Well windows 8 is known for being awful.

Do you have another device you can quickly test the mouse on, just to confirm it's not a coincidence ? See if it still works perfectly on another computer.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Built my self
    CPU
    Intel i7-5820k
    Motherboard
    Asus Rampage Extreme V ROG
    Memory
    Cruical 4x 4 GB 2133 mhz DDR4
    Graphics Card(s)
    GTX 780
    Monitor(s) Displays
    Acer XB270h 27" G-Sync 144 Hz
    Screen Resolution
    1920 x 1080
    Hard Drives
    3x 256 GB Samsung 850 Pro
    PSU
    Corsair AX850
    Case
    NZXT Phantom
    Cooling
    Noctua NH-U14S + 7 Case fans
    Keyboard
    Trust Elight
    Mouse
    Razer Deathadder 3500
    Internet Speed
    Down: 45 mbits/s Up: 12 mbits/s
    Browser
    Google Chrome
    Antivirus
    Windows 8.1 built in
Well it works in EIFU BIOS on this computer with no issues. The red light does not go out until it loads into Windows.

I just do not want to keep working on this build out with this issue. I have a gaming mouse I might plug into it after I install my ATI drivers. Use the official drivers for that and see if that works, but I still would like to know how the drivers for this mouse went from working great to auto download cannot even find them, and why they went out in the first place....
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    G3258
    Motherboard
    Asrock Z97 Killer
    Memory
    Gskill
    Graphics Card(s)
    r7 265
Ok so I brought over my Logitech G500 and the install software. It booted up with the mouse in the USB port, nothing happened. I checked my driver and saw the G500 icon with the yellow exclamation next to it. I pulled my driver install, ran that. Once it finished and loaded into the logitech app gui it told me no device detected. I checked my device manager and the icon is still there with the yellow exclamation next to it. I rebooted into EFIU and again the mouse works great.

Any thoughts here?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    G3258
    Motherboard
    Asrock Z97 Killer
    Memory
    Gskill
    Graphics Card(s)
    r7 265
and same with the g500 mouse it does not work in any other usb port ? man im just waiting for windows 10 and hopes it fixes a lot of bugs, maybe that is one of them ? If its a fresh install of windows just go back to windows 7, I would if I had not changed a lot of things lol.

When you are in bios, that is like safe mode, only the bare essentials are running, no other drivers etc. Unplug your mouse and make sure you really did delete every HID mouse thing, check some other groups in device manager and make sure theres nothing there relating to a mouse. Maybe you installed a program that is messing with the mouse ?

Apart from that i've no idea why windows 8 does that for you.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Built my self
    CPU
    Intel i7-5820k
    Motherboard
    Asus Rampage Extreme V ROG
    Memory
    Cruical 4x 4 GB 2133 mhz DDR4
    Graphics Card(s)
    GTX 780
    Monitor(s) Displays
    Acer XB270h 27" G-Sync 144 Hz
    Screen Resolution
    1920 x 1080
    Hard Drives
    3x 256 GB Samsung 850 Pro
    PSU
    Corsair AX850
    Case
    NZXT Phantom
    Cooling
    Noctua NH-U14S + 7 Case fans
    Keyboard
    Trust Elight
    Mouse
    Razer Deathadder 3500
    Internet Speed
    Down: 45 mbits/s Up: 12 mbits/s
    Browser
    Google Chrome
    Antivirus
    Windows 8.1 built in

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Yes I have tried multiple ports.

On the conflicting software, I installed Steam, Kodi and Ghostevent, not sure how any of these would create a driver conflict issue.

That HP link is interesting, I will try that, but does anyone have a good freeware driver detecting software I could try here just to see what it tells me? I want to try to figure this out for another day or so before I reinstall 8.1 or just go to 7.....
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    G3258
    Motherboard
    Asrock Z97 Killer
    Memory
    Gskill
    Graphics Card(s)
    r7 265

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Well I tried drivermax, it found and downloaded the driver. Nothing happened, the mouse still has a yellow exclamation next to it... I am thinking of just reinstalling one more time, if that does not help I will go back down to 7 I guess.....
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    G3258
    Motherboard
    Asrock Z97 Killer
    Memory
    Gskill
    Graphics Card(s)
    r7 265
Did you restart after installing the driver ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Yes I did and nothing.... Am I missing something here? Bad install?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    G3258
    Motherboard
    Asrock Z97 Killer
    Memory
    Gskill
    Graphics Card(s)
    r7 265
Yes I did and nothing.... Am I missing something here? Bad install?

Driver Max will automatically rollback a new driver if it doesn't work.

Yours installed.
It should be ok.

What do you see in device manager when you right click mouse & click Properties ?

A picture---

screenshot_248.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Hmm, that got me thinking.

To answer your question, yes that is what it was showing.

After that I went into the other devices section, this is where the G500 was showing. I did a local install, using the windows script, it had the G500 driver included as one of the choices. I checked that and let it run. So this time I get a message, windows cannot start this driver and it is showing me "this device cannot start code 10" in the driver tab similar to the one you screen shotted. I am going to roll back that driver from drivermax and try this again, just to see if the same thing happens. I have a feeling it is fwiw...

Googling this did lead me to a post about maybe the register being corrupted. Something about "UpperFilters and LowerFilters." I am going to mess around on google and see if I can get any good leads here...

You have any clue about error code 10? Sounds like a generic code though....
[h=1][/h]
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    G3258
    Motherboard
    Asrock Z97 Killer
    Memory
    Gskill
    Graphics Card(s)
    r7 265

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Hey thanks for the help here, I bit the bullet and juts reformated. So far so good but I am just waiting for it to break again here. I have a feeling I will be back again or just go back to Windows 7 until 10 is released.

Cheers!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    G3258
    Motherboard
    Asrock Z97 Killer
    Memory
    Gskill
    Graphics Card(s)
    r7 265
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