Windows 7 will not recognize HP Officejet

pravinkumar

New Member
Messages
6
Location
India
I am trying to connect the above new printer to my computer (not on a network, single printer, simple USB cable connection). The software downloaded successfully, the printer was installed and connected according to directions and shows up as the default printer on the control panel. But I tried printing a Word document and nothing happens.
I've consulted the HP troubleshooting guide and went through all the steps. I checked the cable connections and everything looks OK. I reset the printer by disconnecting and re-connecting the power.
Then I spent 30 minutes on the phone with a patient HP advisor. No success.
My gut feeling is that a setting in Windows 7 somehow prevents the OS from recognizing the printer, but I've installed other printers before with no trouble. (No other printers are now installed, just the HP which won't work.)
Before I exchange the printer and possibly run into the same problem I wonder if anyone has any ideas. Help would be much appreciated.
 

My Computer

System One

  • OS
    windows 7
    Computer type
    Laptop
    System Manufacturer/Model
    HP Elitebook 2540p
    CPU
    windows 7 32bit version
    Memory
    200 GB Hard disk, 4 GB ram
    Browser
    mozilla
    Antivirus
    avast
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