Mouse malfunctioning on one account, what to do?

morrissey

New Member
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2
Hello! Recently I've come across an issue with my Toshiba laptop (Windows 8) and I am completely puzzled as to what this issue is.

When I open my primary account, my mouse will work for around a minute, allowing me to open programs etc. But then it will stop. Just stop working, in one set area. I cannot move the mouse at all. I have tried clicking all of the mouse pad multiple times but it doesn't work. The strange thing is, is that the mouse works when I login. I'm writing this on my Guest account, and the mouse works perfectly on this account with no issues whatsoever. In fact every account on this computer apart from mine allows the mouse to move freely and work perfectly; it really is bizarre.

I have attempted resetting my computer but I couldn't complete a system restore as the mouse stops working just before I can select it. I wondered if the issue was to do with an AVG update request that requested I completed my first computer restart for updates (my computer is fairly new) but I kept ignoring it. I have ignored this update issue for around 4 months; every time it cropped up I was in the middle of an important assignment or something. I wasn't being careless. But do you think this had an effect on my computer?

Please offer some advice on why my mouse isn't working and how to fix this issue! I am desperate to get back to my account so that I can finish my work. Many thanks.
 

My Computer

System One

  • OS
    Windows 8
Question:
Have you tried to move your most needed files onto a new account? (You can make one)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Inspiron M731R (5735, Late 2013)
    CPU
    1.70 GHz AMD A8 5545M Elite Quad Core
    Motherboard
    No idea
    Memory
    8GB DDR3
    Graphics Card(s)
    AMD 8510G Radeon(tm) HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3" Inch Display
    Screen Resolution
    1600 x 900
    Hard Drives
    500GB 6GB/s Crucial BX100 SSD
    Case
    Blue Aluminum Finish
    Cooling
    Laptop Fan (Currently Unknown Name)
    Keyboard
    Came with it
    Mouse
    Utech Smart Optical Gaming Mouse US-D4000-GM
    Browser
    Google Chrome / Safari (On my iPod and iPad)
    Antivirus
    Vipre InternetSecurity2015/MalwareBytes Anti-Malware PREMIUM
Just go on a another account because like you said, it works on other accounts. Make a new one on an other account and see if that works. If you are able too, grab a thumb drive and then get as many files as possible onto it before it freezes, or maybe unplug the mouse and re plug it in to use it more if it's works that is
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Inspiron M731R (5735, Late 2013)
    CPU
    1.70 GHz AMD A8 5545M Elite Quad Core
    Motherboard
    No idea
    Memory
    8GB DDR3
    Graphics Card(s)
    AMD 8510G Radeon(tm) HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3" Inch Display
    Screen Resolution
    1600 x 900
    Hard Drives
    500GB 6GB/s Crucial BX100 SSD
    Case
    Blue Aluminum Finish
    Cooling
    Laptop Fan (Currently Unknown Name)
    Keyboard
    Came with it
    Mouse
    Utech Smart Optical Gaming Mouse US-D4000-GM
    Browser
    Google Chrome / Safari (On my iPod and iPad)
    Antivirus
    Vipre InternetSecurity2015/MalwareBytes Anti-Malware PREMIUM
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