Flatbed scanner troubleshooting

Joe Busuttil

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Member
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My flatbed scanner 3970 series lights up as soon as I switch it on, but then I can get no further as I am told that I do not have a driver for it.

What does this mean? The scanner always works well usually, and all connections have been checked and are in order.

Scanner details: Hp Scanjet 3970 TWAIN 1.0 (32-32)

My laptop: ACER

I use Windows 8.1 and Firefox

I am not very conversant with complex computer navigation.

Many thanks for your help.

JB
 

My Computer

System One

  • OS
    Windows 8, Microsoft, and Gmail
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    Antivirus
    AVG
Flatbed scanner driver

Many thks for your reply. It has helped to clear up the matter for me. Looks like I'll have to buy a driver, as you suggest. Or, perhaps, give up the flatbed scanner altogether, as I only keep it on standby in case my 3-in-1 printer goes wrong.

Thank you again for your kindness and sound advice.

Joe
 

My Computer

System One

  • OS
    Windows 8, Microsoft, and Gmail
    Computer type
    Laptop
    System Manufacturer/Model
    Acer
    Antivirus
    AVG
I have an HP 6350 working on Windows 8.1. I bought Vuescan by Hamrick Software with a years updates. There is a trial version to test, Hamrick write their own drivers for the scanners and other makes. Worth a try.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    MSI MS7360
    CPU
    Intel E8400 (Wolfdale)
    Motherboard
    MS 7360 P35 V1.0
    Memory
    4 GB
    Graphics Card(s)
    MSI Geforce GT610
    Sound Card
    Realtek Onboard
    Monitor(s) Displays
    Dell 19" Widescreen
    Screen Resolution
    1920 x 1080
    Hard Drives
    3 x 500 GB Hitachi and Seagate Drives
    PSU
    Corsair 500W
    Case
    Generic
    Cooling
    2 case fans, Artic CPU Cooler
    Keyboard
    Logitech G19
    Mouse
    MS Comfort 4500
    Internet Speed
    19 mbps
    Browser
    Firefox
    Antivirus
    MS Defender
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