Windows 8 and 8.1 Forums

Flatbed scanner troubleshooting

  1. #1

    Posts : 11
    Windows 8, Microsoft, and Gmail

    Flatbed scanner troubleshooting

    My flatbed scanner 3970 series lights up as soon as I switch it on, but then I can get no further as I am told that I do not have a driver for it.

    What does this mean? The scanner always works well usually, and all connections have been checked and are in order.

    Scanner details: Hp Scanjet 3970 TWAIN 1.0 (32-32)

    My laptop: ACER

    I use Windows 8.1 and Firefox

    I am not very conversant with complex computer navigation.

    Many thanks for your help.


      My System SpecsSystem Spec

  2. #2

    Posts : 123
    Windows 8.1

    HP Scanjet 3970
    It's not supported for Windows 8/8.1. There is no Windows 8/8.1 driver.
    Setup & install for HP Scanjet 3970 Scanner series - HP Support Center
    I'm in the same position with my Old HP Scanner.

    All I can suggest is to try installing the Vista 64 bit basic driver in compatibility mode.

    Or buy a new one which will have a driver for Windows 8/8.1.
      My System SpecsSystem Spec

  3. #3

    Posts : 11
    Windows 8, Microsoft, and Gmail

    Flatbed scanner driver

    Many thks for your reply. It has helped to clear up the matter for me. Looks like I'll have to buy a driver, as you suggest. Or, perhaps, give up the flatbed scanner altogether, as I only keep it on standby in case my 3-in-1 printer goes wrong.

    Thank you again for your kindness and sound advice.

      My System SpecsSystem Spec

  4. #4

    Posts : 150
    Windows 8.1 Pro

    I have an HP 6350 working on Windows 8.1. I bought Vuescan by Hamrick Software with a years updates. There is a trial version to test, Hamrick write their own drivers for the scanners and other makes. Worth a try.
      My System SpecsSystem Spec

Flatbed scanner troubleshooting

Similar Threads
Thread Forum
Please Read: Activation troubleshooting
In order to best provide assistance, we request users to initially run the Windows Diagnostics Tool to try and identify the issue you may be having. Download and run WDT from the link below: 48530 Choose...
Windows Updates & Activation
No Scanner - The default scanner is not attached
Windows 8, of course; Brother MFC-7460DN Laser Printer. Paperport 14. Nothing I do will allow me to scan from that printer in Windows 8! However, I can print just fine. Windows 7 machine, Brother MFC-7460DN Laser Printer. Paperport 14. Everything works just fine and dandy. I double checked just...
Drivers & Hardware
unknown troubleshooting error in Circuit Diagram?
Dear: Windows Eight Forums First of all you should know I am an electrical engineer. You see I trying to download this software called circuit diagram and I downloaded it successfully and I am running into a troubleshooting error. Just to let you know the error is unknown so don't bother asking me...
Software and Apps
Troubleshooting not available in Windows 8.1 Boot Menu
I am trying to install an unsigned driver on my Windows 8.1 Yoga 2 Pro laptop; I gather that to do so I need to disable Driver Signature Verification on the via the Advanced Startup menu. The problem is that the Advanced Startup menu I see does not offer "Troubleshoot" as an option. I see only...
General Support
Need Major Help With Troubleshooting Sony VAIO Tap 20
Model SVJ2021, running 64 bit 8.0. When I start this, it immediately goes into Preparing Automatic Repair, followed by Diagnosing Your PC. Needless to say that is soon followed by Automatic Repair Couldn't Repair Your PC. I've been exasperated by computers in the past, but this might be...
General Support
No Troubleshooting option, can't boot windows 8
Please help me, i'm so desperate !!.... every time i want to log into windows i get this screen: 21141 it happened because i was using msconfig to makea safe boot, but in stead i choose another option that led to not been able to log into my account. so i've been reading about the new...
General Support
Troubleshooting - Open and Use in Windows 8
How to Use Troubleshooters in Windows 8 and 8.1 Troubleshooting in Control Panel contains several troubleshooters that can automatically fix some common problems with your Windows 8 PC. While troubleshooters are not designed to fix every problem, they are a good first step, since they can...

Eight Forums Android App Eight Forums IOS App Follow us on Facebook