I'm trying to help a friend get her printer working. Every time she tries to print, she gets a message saying she has to run onenote first.
I had her check to see what her computer shows for the default printer and it's her HP envy, which is what it's supposed to be. There's nothing listed for onenote. I thought I'd see if she could uninstall the program but it doesn't show up under programs.
I thought onenote was connected to Microsoft Office which she doesn't even have. Her computer came with a trial version but that has since expired.
I'm not sure what else to check or how to help her get her printer working.
She first noticed there was a problem when trying to print a page from the web so I had her try printing something from notepad and it still wouldn't print. She kept getting the same message that she had to run onenote first.
I had her check to see what her computer shows for the default printer and it's her HP envy, which is what it's supposed to be. There's nothing listed for onenote. I thought I'd see if she could uninstall the program but it doesn't show up under programs.
I thought onenote was connected to Microsoft Office which she doesn't even have. Her computer came with a trial version but that has since expired.
I'm not sure what else to check or how to help her get her printer working.
She first noticed there was a problem when trying to print a page from the web so I had her try printing something from notepad and it still wouldn't print. She kept getting the same message that she had to run onenote first.
My Computer
System One
-
- OS
- windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- HP/Envy 15t Quad Touchsmart
- CPU
- 4th generation i7-4700mq
- Memory
- 12 gb ddr3
- Graphics Card(s)
- Nvidia GeForce GT740M