Hi All,
I have come here searching for the solution to the exact same problem. "USB device not recognized".
I have recently purchased an ASUS G750 laptop. For the first 5 days it worked fine. I had my phone linked with bluetooth and running a USB mouse and headset.
Woke up one morning... stagger over to my laptop to check email etc and BAM no mouse or working headset.
I have tried all three of my headsets with it and 3 mice and none work, however they all work on my wife's laptop. It is also stange how no USB thumb drives works... Initially I thought it was a hardware fault, but when I plug in my portable HDDs they all work fine.
I ended up reformatting the system back to factory defaults, but the problem still persists.
If I look it up under Device Manager the faults listed there show as:
Unknown USB Device (Device Descriptor Request Failed)
Two days after all this occurred I had to go to work (work offshore) and decided to take my laptop with me (better than nothing right) with the idea that I could buy a bluetooth mouse and headset at the airport on the way to work to cover me until I got back and sort out a qualified tech. This was purchased, only to find once arriving at work that my bluetooth can no longer be found (assumed not working) and when i try to launch my camera it ask me to install one.
I don't know if all these issues can all be in some way related to the original USB issue or if there is just a general driver glitch, but I would like some help if possible in this.. any insight might help... any solution would be awesome.
I have come here searching for the solution to the exact same problem. "USB device not recognized".
I have recently purchased an ASUS G750 laptop. For the first 5 days it worked fine. I had my phone linked with bluetooth and running a USB mouse and headset.
Woke up one morning... stagger over to my laptop to check email etc and BAM no mouse or working headset.
I have tried all three of my headsets with it and 3 mice and none work, however they all work on my wife's laptop. It is also stange how no USB thumb drives works... Initially I thought it was a hardware fault, but when I plug in my portable HDDs they all work fine.
I ended up reformatting the system back to factory defaults, but the problem still persists.
If I look it up under Device Manager the faults listed there show as:
Unknown USB Device (Device Descriptor Request Failed)
Two days after all this occurred I had to go to work (work offshore) and decided to take my laptop with me (better than nothing right) with the idea that I could buy a bluetooth mouse and headset at the airport on the way to work to cover me until I got back and sort out a qualified tech. This was purchased, only to find once arriving at work that my bluetooth can no longer be found (assumed not working) and when i try to launch my camera it ask me to install one.
I don't know if all these issues can all be in some way related to the original USB issue or if there is just a general driver glitch, but I would like some help if possible in this.. any insight might help... any solution would be awesome.
Last edited by a moderator:
My Computer
System One
-
- OS
- 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- ASUS G750
- CPU
- Intel I7-4700HQ @ 2.40GHz
- Motherboard
- ASUS
- Memory
- 24.0 GB
- Graphics Card(s)
- NVIDIA GeForce GTX 880M
- Screen Resolution
- 1920 x 1080
- Browser
- Firefox
- Antivirus
- Avast