USB device not recognized

Wamphyri

New Member
Messages
1
Hi All,

I have come here searching for the solution to the exact same problem. "USB device not recognized".

I have recently purchased an ASUS G750 laptop. For the first 5 days it worked fine. I had my phone linked with bluetooth and running a USB mouse and headset.

Woke up one morning... stagger over to my laptop to check email etc and BAM no mouse or working headset.

I have tried all three of my headsets with it and 3 mice and none work, however they all work on my wife's laptop. It is also stange how no USB thumb drives works... Initially I thought it was a hardware fault, but when I plug in my portable HDDs they all work fine.

I ended up reformatting the system back to factory defaults, but the problem still persists.

If I look it up under Device Manager the faults listed there show as:

Unknown USB Device (Device Descriptor Request Failed)

Two days after all this occurred I had to go to work (work offshore) and decided to take my laptop with me (better than nothing right) with the idea that I could buy a bluetooth mouse and headset at the airport on the way to work to cover me until I got back and sort out a qualified tech. This was purchased, only to find once arriving at work that my bluetooth can no longer be found (assumed not working) and when i try to launch my camera it ask me to install one.

I don't know if all these issues can all be in some way related to the original USB issue or if there is just a general driver glitch, but I would like some help if possible in this.. any insight might help... any solution would be awesome.
 
Last edited by a moderator:

My Computer

System One

  • OS
    8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS G750
    CPU
    Intel I7-4700HQ @ 2.40GHz
    Motherboard
    ASUS
    Memory
    24.0 GB
    Graphics Card(s)
    NVIDIA GeForce GTX 880M
    Screen Resolution
    1920 x 1080
    Browser
    Firefox
    Antivirus
    Avast
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