Hi everyone.
I recently bought a new Dell laptop last month.
It's model is the Inspiron 3437 and it's running on Windows 8.1.
The problem I have with it is that I can't turn on the Wi-Fi, this issue has been here since I bought the laptop. The only way I am able to access the internet is via cable, but this makes having a laptop really inconvenient as I intend to use it for reporting purposes.
The laptop had Ubuntu installed but I got it replaced with Windows 8.1.
I tried downloading the proper drivers for it, and the was only one that failed to install, which would be the Dell Wireless 1705 802.11b/g/n, BT4.0+HS Driver, as shown below.
Driver won't install No Wi-Fi Driver Can't detect any wireless networks whatsoever.
I tried installing it but when I do, it runs and in the middle of installing it, it just exits.
The manual states that the Wi-Fi could be turned on if you press the Fn Key + F2 at the same time, but this does nothing as I don't have a driver yet, but what can I do? I can't seem to install the proper driver for this laptop.
I already sought help from Dell's support community but I haven't received a single answer for weeks.
Please help me find a solution for this problem.
Any help would be appreciated.
I forgot to post the log after the failure of the installation of the driver.
Here it is, it's quite long so please bare with me:
I recently bought a new Dell laptop last month.
It's model is the Inspiron 3437 and it's running on Windows 8.1.
The problem I have with it is that I can't turn on the Wi-Fi, this issue has been here since I bought the laptop. The only way I am able to access the internet is via cable, but this makes having a laptop really inconvenient as I intend to use it for reporting purposes.
The laptop had Ubuntu installed but I got it replaced with Windows 8.1.
I tried downloading the proper drivers for it, and the was only one that failed to install, which would be the Dell Wireless 1705 802.11b/g/n, BT4.0+HS Driver, as shown below.
Driver won't install No Wi-Fi Driver Can't detect any wireless networks whatsoever.
I tried installing it but when I do, it runs and in the middle of installing it, it just exits.
The manual states that the Wi-Fi could be turned on if you press the Fn Key + F2 at the same time, but this does nothing as I don't have a driver yet, but what can I do? I can't seem to install the proper driver for this laptop.
I already sought help from Dell's support community but I haven't received a single answer for weeks.
Please help me find a solution for this problem.
Any help would be appreciated.
I forgot to post the log after the failure of the installation of the driver.
Here it is, it's quite long so please bare with me:
Code:
[08/16/14 20:50:34] Update Package Execution Started
[08/16/14 20:50:34] Original command line: "C:\Users\rajan\Downloads\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).EXE"
[08/16/14 20:50:34] DUP Framework EXE Version: 3.0.93.1
[08/16/14 20:50:34] DUP Release: DGWJMX01-00
[08/16/14 20:50:34] Intializing framework...
[08/16/14 20:50:36] logo.png
[08/16/14 20:50:37] User Command: attended
[08/16/14 20:50:37] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/16/14 20:50:37] DUP Vendor Software Version: 10.0.0.263
[08/16/14 20:50:37] Local System/Model Compatible with this Package? Yes
[08/16/14 20:50:37] Local System OS Version: 6.2.0.0
[08/16/14 20:50:37] OS Compatible with this Package? Unknown
[08/16/14 20:50:37] Local System OS Language: Unknown
[08/16/14 20:50:37] Language Compatible with this Package? Unknown
[08/16/14 20:51:05] Identified Behavior : attended
[08/16/14 20:51:05] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPF1A3.tmp
[08/16/14 20:51:05] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPF1A3.tmp"
[08/16/14 20:51:05] Path : C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)
[08/16/14 20:51:05] Identified Behavior : attended
[08/16/14 20:52:17] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPF1A3.tmp
[08/16/14 20:52:17]
--- Start of Vendor Software Log ---
[08/16/14 20:52:17] ASCII payload log file detected.
[08/16/14 20:52:17] [2014-8-16 20:51:06] Setup start up.
[2014-8-16 20:51:06] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPF1A3.tmp"]
[08/16/14 20:52:17]
--- End of Vendor Software Log ---
[08/16/14 20:52:17] Vendor Software Return Code: 7
[08/16/14 20:52:18] logo.png
[08/16/14 20:52:18] Name of Exit Code: ERROR
[08/16/14 20:52:18] Exit Code set to: 1 (0x1)
[08/16/14 20:52:18] Result: FAILURE
[08/16/14 20:52:22] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).txt
[08/16/14 20:57:24] Name of Exit Code: ERROR
[08/16/14 20:57:24] Execution terminated at date-time 08/16/14 20:57:24
[08/16/14 20:57:24] ######
???[08/17/14 14:48:59] Update Package Execution Started
[08/17/14 14:48:59] Original command line: "C:\Users\rajan\Downloads\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).EXE"
[08/17/14 14:48:59] DUP Framework EXE Version: 3.0.93.1
[08/17/14 14:48:59] DUP Release: DGWJMX01-00
[08/17/14 14:48:59] Intializing framework...
[08/17/14 14:48:59] logo.png
[08/17/14 14:49:04] User Command: attended
[08/17/14 14:49:04] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/17/14 14:49:04] DUP Vendor Software Version: 10.0.0.263
[08/17/14 14:49:04] Local System/Model Compatible with this Package? Yes
[08/17/14 14:49:04] Local System OS Version: 6.2.0.0
[08/17/14 14:49:04] OS Compatible with this Package? Unknown
[08/17/14 14:49:04] Local System OS Language: Unknown
[08/17/14 14:49:04] Language Compatible with this Package? Unknown
[08/17/14 14:49:20] Identified Behavior : attended
[08/17/14 14:49:20] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP1F1B.tmp
[08/17/14 14:49:20] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP1F1B.tmp"
[08/17/14 14:49:20] Path : C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)
[08/17/14 14:49:20] Identified Behavior : attended
???[08/17/14 14:55:19] Update Package Execution Started
[08/17/14 14:55:19] Original command line: "C:\Users\rajan\Downloads\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).EXE"
[08/17/14 14:55:19] DUP Framework EXE Version: 3.0.93.1
[08/17/14 14:55:19] DUP Release: DGWJMX01-00
[08/17/14 14:55:19] Intializing framework...
[08/17/14 14:55:19] logo.png
[08/17/14 14:55:21] logo.png
[08/17/14 15:01:15] logo.png
[08/17/14 15:01:15] User Command: attended
[08/17/14 15:01:15] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/17/14 15:01:15] DUP Vendor Software Version: 10.0.0.263
[08/17/14 15:01:15] Local System/Model Compatible with this Package? Yes
[08/17/14 15:01:15] Local System OS Version: 6.2.0.0
[08/17/14 15:01:15] OS Compatible with this Package? Unknown
[08/17/14 15:01:15] Local System OS Language: Unknown
[08/17/14 15:01:15] Language Compatible with this Package? Unknown
[08/17/14 15:01:30] (FileUtility::CopyDirectoryTree): *** CopyFile() has reported failure. The error message reported by the system is: The process cannot access the file because it is being used by another process.
[08/17/14 15:01:30] (FileUtility::CopyDirectoryTree): *** CopyDirectoryTree() has reported failure. The error message reported by the system is: The operation completed successfully.
[08/17/14 15:01:30] Identified Behavior : attended
[08/17/14 15:01:30] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP3F40.tmp
[08/17/14 15:01:30] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP3F40.tmp"
[08/17/14 15:01:30] Path : C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)
[08/17/14 15:01:30] Identified Behavior : attended
[08/17/14 15:01:33] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP3F40.tmp
[08/17/14 15:01:33]
--- Start of Vendor Software Log ---
[08/17/14 15:01:33] ASCII payload log file detected.
[08/17/14 15:01:33] [2014-8-17 15:01:30] Setup start up.
[2014-8-17 15:01:30] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP3F40.tmp"]
[08/17/14 15:01:33]
--- End of Vendor Software Log ---
[08/17/14 15:01:33] Vendor Software Return Code: 14
[08/17/14 15:01:33] (FileUtility::DeleteDirectoryTree): *** DeleteFile() has reported failure. The error message reported by the system is: The process cannot access the file because it is being used by another process.
[08/17/14 15:01:34] logo.png
[08/17/14 15:01:34] Name of Exit Code: REBOOT_REQUIRED
[08/17/14 15:01:34] Exit Code set to: 2 (0x2)
[08/17/14 15:01:34] Result: REBOOT
[08/17/14 15:01:40] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).txt
[08/17/14 15:01:44] Name of Exit Code: REBOOT_REQUIRED
[08/17/14 15:01:44] Execution terminated at date-time 08/17/14 15:01:44
[08/17/14 15:01:44] ######
???[08/20/14 18:38:27] Update Package Execution Started
[08/20/14 18:38:27] Original command line: "C:\Users\rajan\Downloads\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).EXE"
[08/20/14 18:38:27] DUP Framework EXE Version: 3.0.93.1
[08/20/14 18:38:27] DUP Release: DGWJMX01-00
[08/20/14 18:38:27] Intializing framework...
[08/20/14 18:38:28] logo.png
[08/20/14 18:38:28] User Command: attended
[08/20/14 18:38:28] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/20/14 18:38:28] DUP Vendor Software Version: 10.0.0.263
[08/20/14 18:38:28] Local System/Model Compatible with this Package? Yes
[08/20/14 18:38:28] Local System OS Version: 6.2.0.0
[08/20/14 18:38:28] OS Compatible with this Package? Unknown
[08/20/14 18:38:28] Local System OS Language: Unknown
[08/20/14 18:38:28] Language Compatible with this Package? Unknown
[08/20/14 18:38:55] Identified Behavior : attended
[08/20/14 18:38:55] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPD39F.tmp
[08/20/14 18:38:55] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPD39F.tmp"
[08/20/14 18:38:55] Path : C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)
[08/20/14 18:38:55] Identified Behavior : attended
[08/20/14 18:43:41] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPD39F.tmp
[08/20/14 18:43:41]
--- Start of Vendor Software Log ---
[08/20/14 18:43:41] ASCII payload log file detected.
[08/20/14 18:43:41] [2014-8-20 18:38:56] Setup start up.
[2014-8-20 18:38:56] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUPD39F.tmp"]
[08/20/14 18:43:41]
--- End of Vendor Software Log ---
[08/20/14 18:43:41] Vendor Software Return Code: 7
[08/20/14 18:43:41] logo.png
[08/20/14 18:43:41] Name of Exit Code: ERROR
[08/20/14 18:43:41] Exit Code set to: 1 (0x1)
[08/20/14 18:43:41] Result: FAILURE
[08/20/14 18:43:42] Name of Exit Code: ERROR
[08/20/14 18:43:42] Execution terminated at date-time 08/20/14 18:43:42
[08/20/14 18:43:42] ######
???[08/21/14 03:52:59] Update Package Execution Started
[08/21/14 03:52:59] Original command line: "C:\Users\rajan\Downloads\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).EXE"
[08/21/14 03:52:59] DUP Framework EXE Version: 3.0.93.1
[08/21/14 03:52:59] DUP Release: DGWJMX01-00
[08/21/14 03:52:59] Intializing framework...
[08/21/14 03:52:59] logo.png
[08/21/14 03:53:09] User Command: attended
[08/21/14 03:53:09] DUP Capabilities Value: 39845887 (0x25FFFFF)
[08/21/14 03:53:09] DUP Vendor Software Version: 10.0.0.263
[08/21/14 03:53:09] Local System/Model Compatible with this Package? Yes
[08/21/14 03:53:09] Local System OS Version: 6.2.0.0
[08/21/14 03:53:09] OS Compatible with this Package? Unknown
[08/21/14 03:53:09] Local System OS Language: Unknown
[08/21/14 03:53:09] Language Compatible with this Package? Unknown
[08/21/14 03:53:33] Identified Behavior : attended
[08/21/14 03:53:33] Temporary payload log file name: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP9C9A.tmp
[08/21/14 03:53:33] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP9C9A.tmp"
[08/21/14 03:53:33] Path : C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)
[08/21/14 03:53:33] Identified Behavior : attended
[08/21/14 03:54:08] Append Vendor Software Log: C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP9C9A.tmp
[08/21/14 03:54:08]
--- Start of Vendor Software Log ---
[08/21/14 03:54:08] ASCII payload log file detected.
[08/21/14 03:54:08] [2014-8-21 03:53:34] Setup start up.
[2014-8-21 03:53:34] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Network_Driver_DGWJM_WN_10.0.0.263_A00(1)\DUP9C9A.tmp"]
[08/21/14 03:54:08]
--- End of Vendor Software Log ---
[08/21/14 03:54:08] Vendor Software Return Code: 7
[08/21/14 03:54:08] logo.png
[08/21/14 03:54:08] Name of Exit Code: ERROR
[08/21/14 03:54:08] Exit Code set to: 1 (0x1)
[08/21/14 03:54:08] Result: FAILURE
[08/21/14 03:55:46] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Network_Driver_DGWJM_WN_10.0.0.263_A00(1).txt
Attachments
Last edited by a moderator:
My Computer
System One
-
- OS
- Windows 8.1 x64
- Computer type
- Laptop
- System Manufacturer/Model
- Dell