Solved Refurbished HP Pavilion 17 Overheating/fan issue

SharpHD

New Member
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25
Location
USA
Hi all. I recently bought this HP Pavilion 17 refurbished by the Geek Squad at best buy. the laptop is nice except for the processor. its a AMD A8-4500M, and it either is overheating, or the fan is just overkill. all i have to do s open chrome, and the fan gets audibly annoying. im not one to get annoyed by fans since my desktop is always on, but the laptop is LOUDER than all the fans on my desktop. CPUID HW Moniter says the CPU is running at 57 degress Celsius! :confused: thats not even a hot temp for this laptop. can someone help? free to give more info if needed.
 

My Computer

System One

  • OS
    Windows 8.1/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 630i
    CPU
    Intel Core 2 Duo E8400 3.01 GHz
    Motherboard
    Nvidia 650i SLI
    Memory
    8GB DDR2
    Graphics Card(s)
    Dual Nvidia 8800GT 512MB SLI
    Sound Card
    SoundBlaster X-Fi
    Monitor(s) Displays
    22' Dell Moniter
    Screen Resolution
    1680x1050
    Hard Drives
    1x Samsung 840 SSD 120GB (Windws)
    1x 500GB Hitachi 7200RPM
    1x WD Caviar Blue 1TB 7200RPM
    PSU
    Dell 750 Watt
    Case
    XPS 630
    Cooling
    Stock
    Keyboard
    Razer Deathstalker
    Mouse
    AULA Ghost Shark
    Internet Speed
    30 Mega Bits
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
    Other Info
    Very old computer. Circa 2009
    Very trusty, no hardware issues.
    Saving up for parts for a Self-Built PC.
Check BIOS for fan settings.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD

My Computer

System One

  • OS
    Windows 8.1/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 630i
    CPU
    Intel Core 2 Duo E8400 3.01 GHz
    Motherboard
    Nvidia 650i SLI
    Memory
    8GB DDR2
    Graphics Card(s)
    Dual Nvidia 8800GT 512MB SLI
    Sound Card
    SoundBlaster X-Fi
    Monitor(s) Displays
    22' Dell Moniter
    Screen Resolution
    1680x1050
    Hard Drives
    1x Samsung 840 SSD 120GB (Windws)
    1x 500GB Hitachi 7200RPM
    1x WD Caviar Blue 1TB 7200RPM
    PSU
    Dell 750 Watt
    Case
    XPS 630
    Cooling
    Stock
    Keyboard
    Razer Deathstalker
    Mouse
    AULA Ghost Shark
    Internet Speed
    30 Mega Bits
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
    Other Info
    Very old computer. Circa 2009
    Very trusty, no hardware issues.
    Saving up for parts for a Self-Built PC.
Check BIOS for fan settings.
The only thing i found was that there was a option for "Fan Always On" and turned that off. The fan still is always on and loud. Maybe i just need to accept that it has a loud fan or....?
 

My Computer

System One

  • OS
    Windows 8.1/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 630i
    CPU
    Intel Core 2 Duo E8400 3.01 GHz
    Motherboard
    Nvidia 650i SLI
    Memory
    8GB DDR2
    Graphics Card(s)
    Dual Nvidia 8800GT 512MB SLI
    Sound Card
    SoundBlaster X-Fi
    Monitor(s) Displays
    22' Dell Moniter
    Screen Resolution
    1680x1050
    Hard Drives
    1x Samsung 840 SSD 120GB (Windws)
    1x 500GB Hitachi 7200RPM
    1x WD Caviar Blue 1TB 7200RPM
    PSU
    Dell 750 Watt
    Case
    XPS 630
    Cooling
    Stock
    Keyboard
    Razer Deathstalker
    Mouse
    AULA Ghost Shark
    Internet Speed
    30 Mega Bits
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
    Other Info
    Very old computer. Circa 2009
    Very trusty, no hardware issues.
    Saving up for parts for a Self-Built PC.
Check BIOS for fan settings.
i feel it might be overheating. dont know much about taking it apart, but im worried because even in chrome the fan is spewing out hot air.
 

My Computer

System One

  • OS
    Windows 8.1/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 630i
    CPU
    Intel Core 2 Duo E8400 3.01 GHz
    Motherboard
    Nvidia 650i SLI
    Memory
    8GB DDR2
    Graphics Card(s)
    Dual Nvidia 8800GT 512MB SLI
    Sound Card
    SoundBlaster X-Fi
    Monitor(s) Displays
    22' Dell Moniter
    Screen Resolution
    1680x1050
    Hard Drives
    1x Samsung 840 SSD 120GB (Windws)
    1x 500GB Hitachi 7200RPM
    1x WD Caviar Blue 1TB 7200RPM
    PSU
    Dell 750 Watt
    Case
    XPS 630
    Cooling
    Stock
    Keyboard
    Razer Deathstalker
    Mouse
    AULA Ghost Shark
    Internet Speed
    30 Mega Bits
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
    Other Info
    Very old computer. Circa 2009
    Very trusty, no hardware issues.
    Saving up for parts for a Self-Built PC.
GS refurbished it ? Ugh. They may forgot or did not apply properly paste between processor and cooler. Is that temperature measured under load or at idle ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
45-57 idle. I'm not sure if hardware monitor is wrong though, because other programs say otherwise.
 

My Computer

System One

  • OS
    Windows 8.1/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 630i
    CPU
    Intel Core 2 Duo E8400 3.01 GHz
    Motherboard
    Nvidia 650i SLI
    Memory
    8GB DDR2
    Graphics Card(s)
    Dual Nvidia 8800GT 512MB SLI
    Sound Card
    SoundBlaster X-Fi
    Monitor(s) Displays
    22' Dell Moniter
    Screen Resolution
    1680x1050
    Hard Drives
    1x Samsung 840 SSD 120GB (Windws)
    1x 500GB Hitachi 7200RPM
    1x WD Caviar Blue 1TB 7200RPM
    PSU
    Dell 750 Watt
    Case
    XPS 630
    Cooling
    Stock
    Keyboard
    Razer Deathstalker
    Mouse
    AULA Ghost Shark
    Internet Speed
    30 Mega Bits
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
    Other Info
    Very old computer. Circa 2009
    Very trusty, no hardware issues.
    Saving up for parts for a Self-Built PC.
45-57 idle. I'm not sure if hardware monitor is wrong though, because other programs say otherwise.
Too high for idle, should not be over 10c higher than room temp. On the other hand AMD processors do not show accurate temps at idle. CPid Monitor should show max temperature too. Is that per core temperature you are measuring.?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Nope. Is there another program that would be more reliable, or does it not even matter?
 

My Computer

System One

  • OS
    Windows 8.1/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 630i
    CPU
    Intel Core 2 Duo E8400 3.01 GHz
    Motherboard
    Nvidia 650i SLI
    Memory
    8GB DDR2
    Graphics Card(s)
    Dual Nvidia 8800GT 512MB SLI
    Sound Card
    SoundBlaster X-Fi
    Monitor(s) Displays
    22' Dell Moniter
    Screen Resolution
    1680x1050
    Hard Drives
    1x Samsung 840 SSD 120GB (Windws)
    1x 500GB Hitachi 7200RPM
    1x WD Caviar Blue 1TB 7200RPM
    PSU
    Dell 750 Watt
    Case
    XPS 630
    Cooling
    Stock
    Keyboard
    Razer Deathstalker
    Mouse
    AULA Ghost Shark
    Internet Speed
    30 Mega Bits
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
    Other Info
    Very old computer. Circa 2009
    Very trusty, no hardware issues.
    Saving up for parts for a Self-Built PC.

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Thanks. I'll compare and see which ones show the same temps.
 

My Computer

System One

  • OS
    Windows 8.1/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 630i
    CPU
    Intel Core 2 Duo E8400 3.01 GHz
    Motherboard
    Nvidia 650i SLI
    Memory
    8GB DDR2
    Graphics Card(s)
    Dual Nvidia 8800GT 512MB SLI
    Sound Card
    SoundBlaster X-Fi
    Monitor(s) Displays
    22' Dell Moniter
    Screen Resolution
    1680x1050
    Hard Drives
    1x Samsung 840 SSD 120GB (Windws)
    1x 500GB Hitachi 7200RPM
    1x WD Caviar Blue 1TB 7200RPM
    PSU
    Dell 750 Watt
    Case
    XPS 630
    Cooling
    Stock
    Keyboard
    Razer Deathstalker
    Mouse
    AULA Ghost Shark
    Internet Speed
    30 Mega Bits
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
    Other Info
    Very old computer. Circa 2009
    Very trusty, no hardware issues.
    Saving up for parts for a Self-Built PC.
Thanks. I'll compare and see which ones show the same temps.
You can also use Download to load up computer and watch temperatures and fan speeds at same time.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Alright i used some of those programs, and found while running chrome, it sits at 42-45 C. is this normal?
 

My Computer

System One

  • OS
    Windows 8.1/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 630i
    CPU
    Intel Core 2 Duo E8400 3.01 GHz
    Motherboard
    Nvidia 650i SLI
    Memory
    8GB DDR2
    Graphics Card(s)
    Dual Nvidia 8800GT 512MB SLI
    Sound Card
    SoundBlaster X-Fi
    Monitor(s) Displays
    22' Dell Moniter
    Screen Resolution
    1680x1050
    Hard Drives
    1x Samsung 840 SSD 120GB (Windws)
    1x 500GB Hitachi 7200RPM
    1x WD Caviar Blue 1TB 7200RPM
    PSU
    Dell 750 Watt
    Case
    XPS 630
    Cooling
    Stock
    Keyboard
    Razer Deathstalker
    Mouse
    AULA Ghost Shark
    Internet Speed
    30 Mega Bits
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
    Other Info
    Very old computer. Circa 2009
    Very trusty, no hardware issues.
    Saving up for parts for a Self-Built PC.
That's tolerable, just Chrome or something on youtube? Try on youtube some flash video, it engages GPU which is in the same chip as your processor so it would work harder. Trick is to find max temperature and moment when fan speeds up.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
That's tolerable, just Chrome or something on youtube? Try on youtube some flash video, it engages GPU which is in the same chip as your processor so it would work harder. Trick is to find max temperature and moment when fan speeds up.
Youtube makes it go to about 46-48C. I also found recording the screen using OBS, Makes it go to 56C.
 

My Computer

System One

  • OS
    Windows 8.1/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 630i
    CPU
    Intel Core 2 Duo E8400 3.01 GHz
    Motherboard
    Nvidia 650i SLI
    Memory
    8GB DDR2
    Graphics Card(s)
    Dual Nvidia 8800GT 512MB SLI
    Sound Card
    SoundBlaster X-Fi
    Monitor(s) Displays
    22' Dell Moniter
    Screen Resolution
    1680x1050
    Hard Drives
    1x Samsung 840 SSD 120GB (Windws)
    1x 500GB Hitachi 7200RPM
    1x WD Caviar Blue 1TB 7200RPM
    PSU
    Dell 750 Watt
    Case
    XPS 630
    Cooling
    Stock
    Keyboard
    Razer Deathstalker
    Mouse
    AULA Ghost Shark
    Internet Speed
    30 Mega Bits
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
    Other Info
    Very old computer. Circa 2009
    Very trusty, no hardware issues.
    Saving up for parts for a Self-Built PC.
That's tolerable, just Chrome or something on youtube? Try on youtube some flash video, it engages GPU which is in the same chip as your processor so it would work harder. Trick is to find max temperature and moment when fan speeds up.
Youtube makes it go to about 46-48C. I also found recording the screen using OBS, Makes it go to 56C.
That's still very tolerable.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Yeah normally a laptop won't shut off from over heating until the 70/80's generally speaking.

You could always open her up, take the fan out ( careful really small screws!) get a thing of can air and clean the fan blades. Put the fan back in and try again. Are you physically able to feel the air from the fan hitting your fingers?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBUYPOWER
    CPU
    AMD 8320
    Graphics Card(s)
    Radeon 7850
    Screen Resolution
    1024x768
    Case
    Azza Solaris
    Internet Speed
    50MBps download/10MBps upload
    Browser
    Chrome/Firefox/Internet Explorer
    Antivirus
    Malwarebytes PRO
Yeah normally a laptop won't shut off from over heating until the 70/80's generally speaking.

You could always open her up, take the fan out ( careful really small screws!) get a thing of can air and clean the fan blades. Put the fan back in and try again. Are you physically able to feel the air from the fan hitting your fingers?

Barely. It's loud, but not a lot of air is coming out.
 

My Computer

System One

  • OS
    Windows 8.1/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 630i
    CPU
    Intel Core 2 Duo E8400 3.01 GHz
    Motherboard
    Nvidia 650i SLI
    Memory
    8GB DDR2
    Graphics Card(s)
    Dual Nvidia 8800GT 512MB SLI
    Sound Card
    SoundBlaster X-Fi
    Monitor(s) Displays
    22' Dell Moniter
    Screen Resolution
    1680x1050
    Hard Drives
    1x Samsung 840 SSD 120GB (Windws)
    1x 500GB Hitachi 7200RPM
    1x WD Caviar Blue 1TB 7200RPM
    PSU
    Dell 750 Watt
    Case
    XPS 630
    Cooling
    Stock
    Keyboard
    Razer Deathstalker
    Mouse
    AULA Ghost Shark
    Internet Speed
    30 Mega Bits
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
    Other Info
    Very old computer. Circa 2009
    Very trusty, no hardware issues.
    Saving up for parts for a Self-Built PC.
That's tolerable, just Chrome or something on youtube? Try on youtube some flash video, it engages GPU which is in the same chip as your processor so it would work harder. Trick is to find max temperature and moment when fan speeds up.
Youtube makes it go to about 46-48C. I also found recording the screen using OBS, Makes it go to 56C.
That's still very tolerable.

Garry's Mod: 56C, Converting a 2GB video: 59C, when I am converting a video I can definitely feel the air coming out.
 

My Computer

System One

  • OS
    Windows 8.1/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 630i
    CPU
    Intel Core 2 Duo E8400 3.01 GHz
    Motherboard
    Nvidia 650i SLI
    Memory
    8GB DDR2
    Graphics Card(s)
    Dual Nvidia 8800GT 512MB SLI
    Sound Card
    SoundBlaster X-Fi
    Monitor(s) Displays
    22' Dell Moniter
    Screen Resolution
    1680x1050
    Hard Drives
    1x Samsung 840 SSD 120GB (Windws)
    1x 500GB Hitachi 7200RPM
    1x WD Caviar Blue 1TB 7200RPM
    PSU
    Dell 750 Watt
    Case
    XPS 630
    Cooling
    Stock
    Keyboard
    Razer Deathstalker
    Mouse
    AULA Ghost Shark
    Internet Speed
    30 Mega Bits
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
    Other Info
    Very old computer. Circa 2009
    Very trusty, no hardware issues.
    Saving up for parts for a Self-Built PC.
As much as you may not like it then that may be your next step. Generally what you and I just discussed are good signs of either

A) a defective fan
B) a really dirty fan/inside of your case
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBUYPOWER
    CPU
    AMD 8320
    Graphics Card(s)
    Radeon 7850
    Screen Resolution
    1024x768
    Case
    Azza Solaris
    Internet Speed
    50MBps download/10MBps upload
    Browser
    Chrome/Firefox/Internet Explorer
    Antivirus
    Malwarebytes PRO
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