unable to install webcam drivers -- access is denied

kaybee327

Member
Member
Messages
63
Location
Halifax, UK
Hi everyone - I have a beauty if anyone can help.

Story so far ( I'll try to keep it short )

had drive problems with PC so got new SSD drives and a Hybrid drive.
All new drives so did tortuous route install win7 - upgrade to win 8.0 all worked then started acting up. My tech support worked on it for 2 days and gave up said I should backup and do a clean install from start. So I did.
Not yet put any backup files on so only operating system and devices (printer, wireless keyboard/mouse, wireless headset and 3webcams ( One Pluscom and two PCline ) checked device manager and found cameras with yellow exclamation mark and checked properties and saw this webcam.JPG . Contacted my tech support again they gave up after 20 mins and guess what they suggested. gave appropriate answer which ended in off and went to Microsoft answer desk. After chatting for 1 hour 40 still no further other than some services which should have been running were not so he suggested starting services and check windows update. download, install and do a reboot and see what happens. If I would purchase a support plan from them then they would connect to my PC and troubleshoot and sort.

Not willing / able to pay $150 at moment so I have come to the REAL expert for some help. :D :D

I am obviously logged in as admin as I am the only user who Can use PC and checked permissions which are OK all users having full access.

Hoping someone has an idea before I go completely bald / mad ( as in do lally not angry ) :dinesh: :(

Thanks in advance

Keith

PS will be upgrading to win 8.1 also will see if any improvement
 

Attachments

  • webcam.JPG
    webcam.JPG
    24.3 KB · Views: 399

My Computer

System One

  • OS
    Win 8 64bt
    System Manufacturer/Model
    Asus Aspire
    CPU
    Sempron 2.8
    Motherboard
    Asrock
    Memory
    4GB
    Graphics Card(s)
    Intel
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1024 x 768
    Hard Drives
    2 x ide
    1 x sata
    Internet Speed
    Up to 24 :)
Go to the manufacturers web site and see if a driver is available for your device.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Been there, done that but I think drivers may be out of date but strange webcams work on Samsung laptop with windows 8.1 32 bit
 

My Computer

System One

  • OS
    Win 8 64bt
    System Manufacturer/Model
    Asus Aspire
    CPU
    Sempron 2.8
    Motherboard
    Asrock
    Memory
    4GB
    Graphics Card(s)
    Intel
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1024 x 768
    Hard Drives
    2 x ide
    1 x sata
    Internet Speed
    Up to 24 :)
What is your webcam manufacturer and have you updated to Win 8.1 yet?
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
I also get the same thing whenever I try to install/update my webcam driver....
my manufacturer is a4tech,,I'll also see if there will be any improvement when I update ti 8.1
 

My Computer

System One

  • OS
    win 8
    Computer type
    PC/Desktop
Finally got my PC sorted. Try:

1. open msconfig - select services - click on hide Microsoft services then click on disable all.
2. open windows update and check that all updates are installed and not "failed"
3. Reboot

Hopefully you should now be able to install drivers

Best of British

Keith
 

My Computer

System One

  • OS
    Win 8 64bt
    System Manufacturer/Model
    Asus Aspire
    CPU
    Sempron 2.8
    Motherboard
    Asrock
    Memory
    4GB
    Graphics Card(s)
    Intel
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1024 x 768
    Hard Drives
    2 x ide
    1 x sata
    Internet Speed
    Up to 24 :)
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