When I turn my HP LaserJet CP1215 on, on a fresh install of Win 8 Preview the Printer Driver loading icon appears on the taskbar and the green shade goes across as if it's installing correctly. Looking in Control Panel/Printers and devices shows the printer installed and the properties shows the device is working correctly.
However when I try to print in any application no printer is shown, and trying to add a printer runs through the search and finds nothing.
What am I doing wrong? The printer works fine in win 7, any pointers or experiences would be much appreciated.
Thank for reading .. Barry
If you go to the following page you will find your windows 7 drivers - I copied the following and highlighted what I think may be helpful - you should of left the printer unplugged until you installed the driver software - this used to be a nightmare to fix - you could contact hp for help OR a system restore, or go to recovery in control panel, and reset your PC if system restore doesn't work.
You may also need the firmware upgrade listed below:
HP Support & Drivers | Australia - go here and type in : HP LaserJet CP1215
Product Installation Software (2)
HP Color LaserJet Plug and Play Package ►
2009-10-02 , Version:20080208, 7.62M
Use this software for first time USB installations only. Do NOT attach USB cable until prompted by the install program. The HP Color LaserJet Plug and Play package provides the following
:
HP Color LaserJet Full Feature Software and Drivers ►
2008-04-01 , Version:2.0, 493.41M
This is the full CD image of the HP Color LaserJet CP1210 Series version 2.0 CD.
HP Color LaserJet Firmware Update Utility ►
2012-02-28 , Version:20120213, 404.91k
This utility updates the printer's firmware to the latest version. The firmware version can be found on the Self Test/Configuration Page which can be printed by pressing the green button on the ...
More info
Diagnostic Tools (1)
HP Print Diagnostic Utility ►
2012-01-20 , Version:5.0.0.015, 2.0M
HP Print Diagnostic Utility was created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing. Follow the on-screen instructions.
If the drivers or firmware wont install and you get an error, because the installer is written for w7, do the following :
To install a driver/program/firmware in compatibility mode - right click the setup.exe file - click properties - click compatibility - check run in compatibility with vista/w7 etc - check run as administrator - leave the rest blank. Start setup.exe and install.