Windows 8 and 8.1 Forums

Bluetooth on laptop (HP Envy 15) randomly disappeared

  1. #1

    Posts : 11
    Windows 8

    Bluetooth on laptop (HP Envy 15) randomly disappeared

    I have bought a HP envy 15 and upon using it a couple of times I turned it on again and Bluetooth had DISAPPEARED it was non existent in any settings or the Control Panel or anything except in Device Manager. After excessive clicking around I found that it had been turned off so I turned it back on.
    I have used it for a while since until I turned it on today and found it to be again completely disappeared, I have tried everything within my knowledge to fix it and right now I have re-remembered how utterly worthless HP are at making hardware. I cannot find how to turn it back on again if it is the same error, but I do not think it is.
    If I go into my device manager now (see image) it has the exclamation mark through it which means what exactly?? Clicking to update the driver does nothing, restarting does nothing, I can't see how uninstalling or disabling it will do anything. Please advise how I can fix this.

    Click image for larger version

      My System SpecsSystem Spec

  2. #2

    Not much help, but I had to comment. How the heck did they get to install windows 8?

    I was using an envy 15 at the time of the release of Windows 8. It just refused to accept an install, stopping halfway with an error . I tried every trick known and, in the end, HP advised that there was no solution and the laptop was incompatible!! I sold the machine finally.

    Just curious.
    Last edited by davehc; 06 May 2014 at 09:28.
      My System SpecsSystem Spec

Bluetooth on laptop (HP Envy 15) randomly disappeared

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