Just updated my window 8 to window 8.1 last few months and getting trouble with my little printer.
Problem: Driver need troubleshooting (unavailable) but i already install?
1)having problem when install the driver from HP support and downloaded the correct driver which is window 8.1 64bit
2)when i click install, getting to the usb connection part, it said connection fail (usb connection is really fine, i tried it with another window 8 and window 7 laptop..successful, but my window 8.1 can't)
3)asked for help from HP forum but...the customer service reply me like a robot, i posted still can't solve my problem and discribe clearly to them and they didn't reply me for months! Dissapointed with HP forum.
What i have done after i found the driver error?
1) delete the old driver
2) reinstall the driver
3)try to use update driver option from device manager (comes out this error: The system cannot find the file specified)
Any suggestion?
Problem: Driver need troubleshooting (unavailable) but i already install?
1)having problem when install the driver from HP support and downloaded the correct driver which is window 8.1 64bit
2)when i click install, getting to the usb connection part, it said connection fail (usb connection is really fine, i tried it with another window 8 and window 7 laptop..successful, but my window 8.1 can't)
3)asked for help from HP forum but...the customer service reply me like a robot, i posted still can't solve my problem and discribe clearly to them and they didn't reply me for months! Dissapointed with HP forum.
What i have done after i found the driver error?
1) delete the old driver
2) reinstall the driver
3)try to use update driver option from device manager (comes out this error: The system cannot find the file specified)
Any suggestion?
My Computer
System One
-
- OS
- Window 8.1 64 bit