Solved Device Manager Error Code 19

antares

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I just noticed that the DVD drive of my Sony laptop (Win 8.1x64) has a yellow exclamation mark in device manager with the following error message:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

I tried uninstalling/reinstalling the device with no luck. Any hint? Thanks

UPDATE: I solved the issue. I googled and found that by deleting the UpperFilters and/or LowerFilters value from the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} the issue is fixed. (In my case I had an UpperFilters)
 

My Computer

System One

  • OS
    Windows 8.1x64 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self made
    CPU
    Intel Core i7 6700K
    Motherboard
    Asus Z170-A
    Memory
    Corsair Vengeance LPX 32GB (4 x 8GB) DDR4 2400MHz
    Graphics Card(s)
    Intel HD Graphics 530
    Sound Card
    Onboard Realtek HD
    Monitor(s) Displays
    LG 23EA53 23" LED IPS
    Screen Resolution
    1920x1080 32bit
    Hard Drives
    Samsung 256GB 830 Series SSD main+HGST 4TB 7200RPM as 2nd internal
    PSU
    Thermaltake Toughpower Grand 850W TPG-850M
    Case
    Corsair Obsidian 650DW-1 Midtower
    Cooling
    Noctua NH-D14
    Keyboard
    Logitech K800
    Mouse
    Logitech M510
    Antivirus
    NIS2014
Yes, I can not stress enough how everyone on Windows 8 or even 7 for that matter, should refrain from installing software with drivers that latch onto the default optical driver.

In many cases, it is a bsod waiting to happen.

If software like this is installed, always latest and keep it up to date too.

If anyone knows they have something like this, visit the maker's website and update the software to new.

@OP: Does your screen name on here allude to Autotune or is that only coincidence? I'm a musician. :)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Hi Master! What software are you referring to? You mean that some software I installed created that problematic registry key?
My screen name alludes to this , I'm an amateur astronomer :geek:
 

My Computer

System One

  • OS
    Windows 8.1x64 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self made
    CPU
    Intel Core i7 6700K
    Motherboard
    Asus Z170-A
    Memory
    Corsair Vengeance LPX 32GB (4 x 8GB) DDR4 2400MHz
    Graphics Card(s)
    Intel HD Graphics 530
    Sound Card
    Onboard Realtek HD
    Monitor(s) Displays
    LG 23EA53 23" LED IPS
    Screen Resolution
    1920x1080 32bit
    Hard Drives
    Samsung 256GB 830 Series SSD main+HGST 4TB 7200RPM as 2nd internal
    PSU
    Thermaltake Toughpower Grand 850W TPG-850M
    Case
    Corsair Obsidian 650DW-1 Midtower
    Cooling
    Noctua NH-D14
    Keyboard
    Logitech K800
    Mouse
    Logitech M510
    Antivirus
    NIS2014
Yes. That's how the upper and/or lower filter got added to the registry to begin with.

You might have uninstalled the software but it left a mention to its own driver, thus causing the issue you had to fix.

Oh, that's a cool name then. :)
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
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