Video hardware error

lessernoddy

New Member
Messages
4
Hi Guys,
i have dell inspiron 5521 with win 8 pre install The Problem is that there is a warning in "Control Panel\All Control Panel Items\System" is "Your Windows Experience index needs to be refreshed" and when i trying to refresh it will continue for some time and then shutdown in between with Pop Up warning "The Windows Experience index For Your System Could Not Be Computed".And when i try check for solution in action center under Maintenance,this step show me a error i.e "Problem: Video hardware error
Files that help describe the problem:
WD-20140116-2008.dmp"
I cant figure out this plz help me for the same.
Thanks in advanced
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Inspiron 15r 5521
    CPU
    i5
    Motherboard
    intel
    Memory
    6gb
    Graphics Card(s)
    2gb
    Antivirus
    Mcafee
Update the AMD video driver from Dell's website, for your model.

Code:
atikmdag atikmdag.sys Mon Sep 10 22:26:41 2012 (504EA161)
atikmpag atikmpag.sys Mon Sep 10 21:26:47 2012 (504E9357)

Uninstall McAfee normally, reboot, then run the tool to remove it that they offer, as well.

Set Windows Firewall and Windows Defender services to Automatic and start them too.

Update Bluetooth driver from Intel.com or Dell.com:

Code:
iBtFltCoex iBtFltCoex.sys Tue Jul 24 06:03:05 2012 (500E72D9)

Driver Reference Table - iBtFltCoex.sys

Update Realtek lan driver:

Code:
Rt630x64 Rt630x64.sys Tue Jun 12 09:37:53 2012 (4FD74631)

Download File | Dell US

That should do it, so enjoy.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
Hi MasterChief Thanks for answering i already update my amd , lan and all other driver from dell but this was same nothing change and even i also reinstall the os and install all updated drivers but problem remain the same and i cant understand this "Update Bleryooth driverfrom Intel.com or Dell.com" what does this mean which driver do you point out?

And also i attached the png file for the same
video_hrdwr.png
Thanks
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Tablet
    System Manufacturer/Model
    Dell Inspiron 15r 5521
    CPU
    i5
    Motherboard
    intel
    Memory
    6gb
    Graphics Card(s)
    2gb
    Antivirus
    Mcafee
No, the drivers are not updated as I've shown and from where, so in order to fix the issue, it's best you simply follow instructions.

You're welcome.
 

My Computer

System One

  • OS
    7601.18247.x86fre.win7sp1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-built Intel based
    CPU
    Pentium D 925 3.0 GHz socket 775, Presler @ ~ 3.2 GHz
    Motherboard
    Intel DQ965MT
    Memory
    Hyundai 2 GB DDR2 @ 333 MHz
    Graphics Card(s)
    ASUS DirectCU II HD7790-DC2OC-2GD5 Radeon HD 7790 2GB 128-Bit GDDR5
    Sound Card
    MOTU Traveler firewire interface
    Hard Drives
    1 Seagate Barracuda SATA II system/boot drive 80 GB, 2 Western Digital hdds - 1 is SATA II Caviar Black 1 TB attached to card (assorted media, page, temp), other is SATA I 420 GB (games, media, downloads)
    PSU
    Thermaltake 450W
    Cooling
    stock Gateway cooling, extra large fan in rear of case
    Keyboard
    Alienware/Microsoft Internet kb
    Mouse
    Logitech M510
    Internet Speed
    Optimum Online, fast for US
    Browser
    Pale Moon
    Antivirus
    Kaspersky integrated into ZoneAlarm+Antivirus
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