HP Envy 17 - DVD Won't Play Following Windows 8.1 Upgrade

Hi Everyone,

I have recently upgraded my Envy 17 to Windows 8.1 and am now having real problems getting the DVD / Blu-ray to recognize any discs. I have done a search on the HP website but with not much luck, a lot of the time it just takes me back to the search page and the support pages are only for Windows 7.


Any ideas please?

The computer is an Envy 17 1050ea Notebook
The drive is a hp DVDWBD TS-TB23L

Any help would be much appreciated.

Cheers

am now having real problems getting the DVD / Blu-ray to recognize any discs.

Click to expand...

Try reinstalling the DVD / Blu-ray player software.