Installing a usb printer on Windows 8.1

jjones7947

New Member
Messages
5
Trying to install a Canon MF5750 Printer on windows 8.1. Canon has a driver for this printer and windows 8.1 64.
My primary problem is that when I get to the point of selecting a port, I am unsure of what to do. My choices are LPT 1-4, COM 1-4, FILE, and PORTPROMPT, none of which would seem to represent a usb port. By crawling through the Device Manager listings, I should have plenty of usb 2 and 3 ports. So my question is what happened to my usb ports. An additional observation is that while the printer and fax functions are installed (though not working) the scan function is not installed.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS8500
    CPU
    Intel(R) Core(TM) i7-3770 CPU@3.40GHz 3.40GHz
    Motherboard
    ACPI x64 Based PC ?????micro-atx
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce GT 620
    Sound Card
    Intel(R) Display Audio/NVIDIA High Definition Audio/Realtec High Definition Audio
    Monitor(s) Displays
    HP 2310 Series Wide LCD Series
    Screen Resolution
    1920 x 1080
    Hard Drives
    ST2000DM001-1CH164 (1.8TB)
    Seagate Expansion Desk USB Device (2TB)
    PSU
    460watt
    Case
    ?
    Cooling
    ?
    Keyboard
    Saitek Eclipse
    Mouse
    Logitech G5 Laser
    Internet Speed
    4.36M down 0.65M up
    Browser
    Opera
    Antivirus
    spybot and windows defender
According to the setup manual, the drivers should be installed before plugging in the USB cable. Did you perhaps plug in the USB cable first? Also I notice some USB is even sensitive to which end of the cable is plugged in first. I've had external drives that acted like dead doornail if I plugged the wrong end in first(but of course the setup info gave no indication it mattered.)
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
Have tried all combinations of connecting, turning on and off etc with no joy. The ends of the usb cable must in some cases be a real issue because the printer has a type B connector and the computer has type A so that is idiot proof. Any ideas about why nothing resembling a usb port shows up on the port selection dialog during printer instaallation?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS8500
    CPU
    Intel(R) Core(TM) i7-3770 CPU@3.40GHz 3.40GHz
    Motherboard
    ACPI x64 Based PC ?????micro-atx
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce GT 620
    Sound Card
    Intel(R) Display Audio/NVIDIA High Definition Audio/Realtec High Definition Audio
    Monitor(s) Displays
    HP 2310 Series Wide LCD Series
    Screen Resolution
    1920 x 1080
    Hard Drives
    ST2000DM001-1CH164 (1.8TB)
    Seagate Expansion Desk USB Device (2TB)
    PSU
    460watt
    Case
    ?
    Cooling
    ?
    Keyboard
    Saitek Eclipse
    Mouse
    Logitech G5 Laser
    Internet Speed
    4.36M down 0.65M up
    Browser
    Opera
    Antivirus
    spybot and windows defender
I don't mean which end of the cable plugs in where. I mean the computer and the printer should both be powered up with the cable not connected to either. Connect to the PC first. Then connect to the printer. When you connect to the printer you should get the "new hardware found" message and the driver should load.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
Note; fwiw....

With windows 8/8.1, I've found that if I leave all my peripherals connected via USB and powered on when I do a clean install, windows will find and install the necessary drivers and software automatically. It worked this way for my HP 5610v printer and my Logitech webcam.

As to your install problem; I would unplug/uninstall that printer software/driver and start all over. With my HP printer it will tell me when to connect the USB cable and no port selection on my part is required and my HP printer is over 10 years old.


http://gdlp01.c-wss.com/gds/5/0900006165/01/imageCLASS_MF5750_Set-Up_Instructions_EN.pdf
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5
Have never gotten the new hardware found mesg no matter what with this printer
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS8500
    CPU
    Intel(R) Core(TM) i7-3770 CPU@3.40GHz 3.40GHz
    Motherboard
    ACPI x64 Based PC ?????micro-atx
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce GT 620
    Sound Card
    Intel(R) Display Audio/NVIDIA High Definition Audio/Realtec High Definition Audio
    Monitor(s) Displays
    HP 2310 Series Wide LCD Series
    Screen Resolution
    1920 x 1080
    Hard Drives
    ST2000DM001-1CH164 (1.8TB)
    Seagate Expansion Desk USB Device (2TB)
    PSU
    460watt
    Case
    ?
    Cooling
    ?
    Keyboard
    Saitek Eclipse
    Mouse
    Logitech G5 Laser
    Internet Speed
    4.36M down 0.65M up
    Browser
    Opera
    Antivirus
    spybot and windows defender
With my HP printer it will tell me when to connect the USB cable and no port selection on my part is required and my HP printer is over 10 years old.

I think it may be that this machine is a kitchen sink device. I read through the setup instructions and there is no such thing as "quick start" with this contraption. It looked like something a technician should install, not a user.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
I think it may be that this machine is a kitchen sink device. I read through the setup instructions and there is no such thing as "quick start" with this contraption. It looked like something a technician should install, not a user.


You're talking about the Cannon MF5750 printer....
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5
I think it may be that this machine is a kitchen sink device. I read through the setup instructions and there is no such thing as "quick start" with this contraption. It looked like something a technician should install, not a user.


You're talking about the Cannon MF5750 printer....

Isn't that the one with the problem?
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
Ok, it has always been the case that if windows auto detects hardware the process is off to a good start. If this happens you know that 1) windows recognized the port you have connected to and 2) recognizes that something is out there. Got this printer when I was running Windows 2K, used it with XP Pro and now with 8.1. Do not ever remember windows auto detecting it ever.
However, when I manually install it there was a difference.
1. I hit the "Install printer" or equivalent windows scans and finds nothing. Not surprising since manually started scan should find the same as a auto scan. My guess it that the printer is not a Plug and Play - er.
2. Next is "I will tell you what is out there" choose Canon and MF5700 Series windows is taking my word for this
3. Then I have to tell windows where to find it and that is the point at which things go off the tracks. Always before somewhere in the list of ports was something recognizable as a usb port. With 8.1 there is no such thing That is the reason I am posting on here. While the printer is old, it is a new Dell computer and Windows 8.1 which cannot list its available usb ports so I can choose them. If I choose any other port type (except FILE and PORTPROMPT) listed the test document never gets into the queue, which is no surprise.
4. My mouse, keyboard and a Seagate Desk Expansion drive are all usb. They are picked up and recognized with no problems now that I have told Windows it cannot shut down the ports.
So what happened to the usb ports? or am I supposed to throw out my printer because windows cannot recognize its usb ports?
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS8500
    CPU
    Intel(R) Core(TM) i7-3770 CPU@3.40GHz 3.40GHz
    Motherboard
    ACPI x64 Based PC ?????micro-atx
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce GT 620
    Sound Card
    Intel(R) Display Audio/NVIDIA High Definition Audio/Realtec High Definition Audio
    Monitor(s) Displays
    HP 2310 Series Wide LCD Series
    Screen Resolution
    1920 x 1080
    Hard Drives
    ST2000DM001-1CH164 (1.8TB)
    Seagate Expansion Desk USB Device (2TB)
    PSU
    460watt
    Case
    ?
    Cooling
    ?
    Keyboard
    Saitek Eclipse
    Mouse
    Logitech G5 Laser
    Internet Speed
    4.36M down 0.65M up
    Browser
    Opera
    Antivirus
    spybot and windows defender
How long do you keep your system up? Iow, if you don't shut down for weeks at a time then a work-around may be to boot a Linux live CD(if you can find one with a driver for the printer) to initialize it.

When I was multi-booting OS I often had hardware that was one model below that which the Linux driver would initialize. But if I booted to Windows first, I could warm boot into Linux and it would work. Sometimes you just have to fudge it. :)
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
You obviously did not read my last post before posting the above. If I could only select a usb port in windows 8.1 the manual install would work the way it has with other preceeding versons of windows. If you have an answer to why usb ports don't show up in the port tab or the printer properties dialog, then I am interested in hearing them. Otherwise you are wasting your time with all these suggestions about how I can compensate for a lack of function in windows.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS8500
    CPU
    Intel(R) Core(TM) i7-3770 CPU@3.40GHz 3.40GHz
    Motherboard
    ACPI x64 Based PC ?????micro-atx
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce GT 620
    Sound Card
    Intel(R) Display Audio/NVIDIA High Definition Audio/Realtec High Definition Audio
    Monitor(s) Displays
    HP 2310 Series Wide LCD Series
    Screen Resolution
    1920 x 1080
    Hard Drives
    ST2000DM001-1CH164 (1.8TB)
    Seagate Expansion Desk USB Device (2TB)
    PSU
    460watt
    Case
    ?
    Cooling
    ?
    Keyboard
    Saitek Eclipse
    Mouse
    Logitech G5 Laser
    Internet Speed
    4.36M down 0.65M up
    Browser
    Opera
    Antivirus
    spybot and windows defender
You obviously did not read my last post before posting the above. If I could only select a usb port in windows 8.1 the manual install would work the way it has with other preceeding versons of windows. If you have an answer to why usb ports don't show up in the port tab or the printer properties dialog, then I am interested in hearing them. Otherwise you are wasting your time with all these suggestions about how I can compensate for a lack of function in windows.

Fine. I'll waste no more time on your issues. Sorry to be such a burden.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
Back
Top