Windows 8.1 Bluetooth not working

Hi all,

I have just got a nearly new Toshiba laptop and updated to Windows 8.1. Since then I have been unable to connect any device to it via Bluetooth. It was able to see the devices and try to connect but as soon as it connected the connection was dropped and the devices reported failed to connect error. I reinstalled the Bluetooth driver with the latest driver from the Toshiba website and now the Laptop wont even see any devices. Any ideas??

Laptop: Toshiba Satellite Pro C850-1HE
Short Model no: PSCBXE
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Celeron(R) CPU 1000M @ 1.80GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 2
RAM: 1931 Mb
Graphics Card: Intel(R) HD Graphics, 1029 Mb
Hard Drives: C: Total - 292798 MB, Free - 266879 MB;
Motherboard: Intel, PLCSF8
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled

Hi johny109, Welcome to Eight forums.


If you updated the system from Windows 8 to Windows 8.1 you have to update the drivers too!


On the Toshiba EU driver page you can find Windows 8.1 – update drivers
There is also an installation instruction containing the installation order.


1 Intel Wireless Display Uninstall
2 Intel Proset Uninstall
3 Realtek Audio Driver Uninstall
4 Windows 8.1 update Install
5 TOSHIBA Desktop Assist Upgrade
6 Intel Display Driver Upgrade
7 AMD Display Driver Upgrade
8 Intel Rapid Storage Technology Driver Upgrade
9 Realtek Audio Driver Upgrade
10 ALPS Pointing Device Driver Upgrade
11 Synaptics Touch Pad Driver Upgrade
12 Atheros Wireless LAN Driver Upgrade
13 Intel PROSet/Wireless WiMAX Software Upgrade
14 Ericsson 3G driver Upgrade
15 TOSHIBA System Driver Upgrade
16 TOSHIBA Service Station Upgrade
17 TOSHIBA Function Key Upgrade
18 TOSHIBA eco Utility v2 Upgrade
19 TOSHIBA Fingerprint Utility Upgrade
20 TFPU WBF Delete Fingerprint Tool Upgrade
21 TOSHIBA PC Health Monitor Upgrade
22 TOSHIBA VIDEO PLAYER Upgrade
23 CyberLink MediaShow 6 for TOSHIBA Upgrade
24 TOSHIBA Media Player by sMedio TrueLink+ Upgrade
25 TOSHIBA Resolution+ Plug-in for Windows Media Player Upgrade
26 TOSHIBA HDD Protection Upgrade