Driver troubles after upgrade to Windows 8.1

M

mjustind

New Member
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I was hoping someone could point me in the direction of drivers that will work for my card. I have the Radeon HD 7690M XT. After upgrading to Windows 8.1, the drivers did not install correctly. Drivers from AMD's website get me the "cannot be installed [...] incompatible hardware" error. The only drivers I can get to work are the one from HP (note: They are listed as for "Windows 8" not "8.1"...possible problem?) but they are really old, and I would like newer drivers for gaming.

I have used AMD's driver removal utility to completely get rid of the driver before installing the updated ones, that didn't work either...

Anyone know what I can do?

Thanks a million.
 

My Computer

System One

  • OS
    Windows 8.1
What model? Is it a switchable laptop, you can use either Intel graphics or dedicated?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
OK, install the latest HP driver that does work. Never mess with the Intel graphics driver again after that, it is the pipeline.

Now, download the latest AMD MOBILE driver. Use Device Manger to update the AMD driver only, pointing to the folder you extracted the AMD mobile driver to.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
popeye said:
OK, install the latest HP driver that does work. Never mess with the Intel graphics driver again after that, it is the pipeline.

Now, download the latest AMD MOBILE driver. Use Device Manger to update the AMD driver only, pointing to the folder you extracted the AMD mobile driver to.
Click to expand...

That sounded like it would work, sadly it did not.

I downloaded these Mobility drivers, since the AMD website only give a 1mb "verification tool" and not the actual drivers:

AMD Catalyst 13.11 BETA1 (13.200.16.0 September 26) Download

I then extract the drivers > go to device manager > update drivers of 7690m > point it towards the correct folder.

After installation, device manager changes the card from Radeon 7690M to "Radeon 6700M Series". It then also causes the (!) symbol next to the Intel drivers, which means it probably screwed them up too even though I left them alone...
 

My Computer

System One

  • OS
    Windows 8.1
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