Intermittant Printing With Windows 8

Hydrology

New Member
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11
I have had Win 8 Pro up and running for about a month and I am having a continuing printing problem. I have 2 printers that I am trying to print to. An HP 4250 and a Ricoh C821DN. Both are on the network and I access them through the local IP address. They both installed fine, but half the time I cannot print to them. When I print, the print command finishes, but nothing prints and nothing is in the que.

I try printing a test page and I get an error box saying that "Test Page Failed to Print". Running through the troubleshooter only makes the printer the default printer and that has no effect. I can see the printer through my browser by typing in the IP address and everything is fine. I also have my laptop running windows 7 right next to me on the network and it prints to both printers just fine.

Sometimes Win 8 will print and sometimes it wont, often for hours at a time. This is driving me nuts. Does anyone have any suggestions?
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit
    System Manufacturer/Model
    Supermicro
    CPU
    Dual E5-2687
    Motherboard
    Supermicro
    Memory
    64 Gig
    Graphics Card(s)
    Nvidia GTX 690
    Sound Card
    Soundblaster Recon 3D
    Monitor(s) Displays
    Dual Dell 2410's
    Screen Resolution
    1920x1200
    Hard Drives
    2 512Gig Vertex 4's in RAID 0 -OS
    4 256Gig Vertex 3's in RAID 0 -Data
    4 Seagate 3TB Drives in RAID 0 -Data
    Case
    Supermicro
    Cooling
    Stock
    Internet Speed
    20Mbs
How are the printers installed....are both installed on the same PC, if so that's a problem right there.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5
No, they are not connected directly to the PC at all. They are in a different room, but connected to the PC through our corporate LAN. All of our computers communicate with the printers through their network IP address. We have 12 other computers, most running Win 7 but a couple running XP and they all work just fine with the two printers.

The other computers in the office are actually connected to 3 other printers as well as the two that I have mentioned, but I have only been trying to get these two printers to work on the Windows 8 machine.
 
Last edited:

My Computer

System One

  • OS
    Windows 7 Pro 64bit
    System Manufacturer/Model
    Supermicro
    CPU
    Dual E5-2687
    Motherboard
    Supermicro
    Memory
    64 Gig
    Graphics Card(s)
    Nvidia GTX 690
    Sound Card
    Soundblaster Recon 3D
    Monitor(s) Displays
    Dual Dell 2410's
    Screen Resolution
    1920x1200
    Hard Drives
    2 512Gig Vertex 4's in RAID 0 -OS
    4 256Gig Vertex 3's in RAID 0 -Data
    4 Seagate 3TB Drives in RAID 0 -Data
    Case
    Supermicro
    Cooling
    Stock
    Internet Speed
    20Mbs
I had that sometimes on an older printer , I had to turn off fast printing and turn on 'print directly to printer'.

Are the printers themselves set to go into 'low power mode' after a set time of non-use? , I'm wondering if this happens , it could be the same time that you are having issues.
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    Memory
    6 GB
    Screen Resolution
    1280 x 1024
    Hard Drives
    12 TB in 6 disks
    PSU
    TX650
    Keyboard
    G15
    Mouse
    Intellimouse 3.0
    Internet Speed
    100 Mbits
    Browser
    Chrome
    Antivirus
    Trend Micro
The HP 4250 is a couple of years old, but the Ricoh is a high end color LaserJet that I just bought earlier this year. Both printers had drivers built in to Windows 8. The printers do go into low power mode after a period of time, but I have "woken them up" prior to printing and it didn't seem to help. I will try to turn off fast printing and see if I can print direct to the printer and see if that helps.
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit
    System Manufacturer/Model
    Supermicro
    CPU
    Dual E5-2687
    Motherboard
    Supermicro
    Memory
    64 Gig
    Graphics Card(s)
    Nvidia GTX 690
    Sound Card
    Soundblaster Recon 3D
    Monitor(s) Displays
    Dual Dell 2410's
    Screen Resolution
    1920x1200
    Hard Drives
    2 512Gig Vertex 4's in RAID 0 -OS
    4 256Gig Vertex 3's in RAID 0 -Data
    4 Seagate 3TB Drives in RAID 0 -Data
    Case
    Supermicro
    Cooling
    Stock
    Internet Speed
    20Mbs
The "Print Direct To Printer" button is grayed out for both printers, so I don't have that option.
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit
    System Manufacturer/Model
    Supermicro
    CPU
    Dual E5-2687
    Motherboard
    Supermicro
    Memory
    64 Gig
    Graphics Card(s)
    Nvidia GTX 690
    Sound Card
    Soundblaster Recon 3D
    Monitor(s) Displays
    Dual Dell 2410's
    Screen Resolution
    1920x1200
    Hard Drives
    2 512Gig Vertex 4's in RAID 0 -OS
    4 256Gig Vertex 3's in RAID 0 -Data
    4 Seagate 3TB Drives in RAID 0 -Data
    Case
    Supermicro
    Cooling
    Stock
    Internet Speed
    20Mbs
Something in Firewall settings maybe?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I don't think so, because we can periodically print. Plus I can always connect to the printers configuration page by looking at in in IE by putting in the IP address. This is a strange problem, in previous versions of windows, printer installation has always been a no brainer.

I have seen posts from others that had printing problems that were fixed by using Win 7 drivers rather than Win 8 drivers, but all of those posts were for the pre-release version on Win 8. I haven't seen many recent posts of people with printing problems. Lacking anything else, I will try a Win 7 driver.

Also, I just turned off my firewall and antivirus and no change in printing.
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit
    System Manufacturer/Model
    Supermicro
    CPU
    Dual E5-2687
    Motherboard
    Supermicro
    Memory
    64 Gig
    Graphics Card(s)
    Nvidia GTX 690
    Sound Card
    Soundblaster Recon 3D
    Monitor(s) Displays
    Dual Dell 2410's
    Screen Resolution
    1920x1200
    Hard Drives
    2 512Gig Vertex 4's in RAID 0 -OS
    4 256Gig Vertex 3's in RAID 0 -Data
    4 Seagate 3TB Drives in RAID 0 -Data
    Case
    Supermicro
    Cooling
    Stock
    Internet Speed
    20Mbs
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