Aspire S7-392 Touchpad Driver Issues - No multitouch, etc

Qriztofer

Member
Member
Messages
10
Location
Somerville, MA
Hi everyone,

I recently purchased an Aspire S7-392 (the core i5 version). I love the laptop itself but did not love Acer's OEM version of Windows 8, so I installed a clean, retail version of Windows 8 (which was quite a task itself and I got LOTS of help from this forum). This, of course, meant reinstalling hardware drivers.

I used drivers directly from Acer's support page for my model. For some reason, the page lists TWO touchpad drivers: one from Synaptics and one from Elantech. Since the S7-392 has a Synaptics touchpad, a Synaptics driver seemed to be the correct decision. Unfortunately, when I installed the driver, I found NO settings for multitouch, pinch-to-zoom, etc. Starting from the taskbar, if I click Synaptics Pointing Device > Pointing Device Properties > Device Settings tab (with Synaptics logo) > Settings (for Standard Pointing Device on PS2/2 Port), I only see settings options for my right- and left-click buttons.

I have tried using the generic driver from the Synaptics website, but got the same result. If I install the Elantech driver from Acer's site I am able to control all multitouch features through their GUI but the touchpad is a little finicky (often, if I hold down a finger on the touchpad, the mouse pointer on the screen will jump around crazily-- not what I expect from such a pricey laptop).

I would love to use Synaptics drivers with my Synaptics hardware, but I really love my multitouch, especially for scrolling. Anyone have a similar experience, or possible fixes? Thank you!
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    S7-392-6832
    CPU
    Intel Core i7-4200
    Memory
    8GB DDR3
    Graphics Card(s)
    Intel HD Graphics 4400
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
On my ASUS laptop my touch pad worked right from the start but to get the scroll to work along with the other multi touch features I had to install the Smart Gesture utility. Acer may have something similar that installs on top of the standard driver.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Thanks for your reply alphanumeric. Unfortunately I have installed Acer's version of the Synaptics driver and get the same result. There don't seem to be any other options...in fact, when I look into the installation folder for the driver I see a bunch of files relating to edge swipe, multitouch, etc but those options simply do not show up for me in the Synaptics GUI! Frustrating!
 

My Computer

System One

  • OS
    Windows 8 x64
    Computer type
    Laptop
    System Manufacturer/Model
    S7-392-6832
    CPU
    Intel Core i7-4200
    Memory
    8GB DDR3
    Graphics Card(s)
    Intel HD Graphics 4400
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
I had a quick look at the downloads for that model, I didn't see anything obvious other than the driver. I don't know what else to say, I wish I could be of more help.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Back
Top