Windows 8 and 8.1 Forums

My computer cant not pick up any cd /dvds!

  1. #1

    My computer cant not pick up any cd /dvds!

    one day i was on my acer core 1.5 aspire v5 touch screen laptop and i was gonna install microsoft office and the laptop couldent pick up the dvd so i went into the device manager app and i noticed that in DVD/CD-ROM drives tab that my HL_DT_ST DVD-RAM had a yellow warning on it. so i went to its properties and its said in its status
    'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)' so i looked up how to fix this some results told me that i should uninstall it and then reinstall it,and thats where the problem comes in.i dont know where to reinstall it . do i go to action-add legacy hardware or do i go somewhere else????? please help me i have my college work all backed up i need that office program badly

      My System SpecsSystem Spec

  2. #2

    Welcome to Windows EightForums, Pakimunda786.

    After uninstalling go to Action tab in Device Manager and push "Scan for hardware changes". Then right click and choose "Update Driver Software.
      My System SpecsSystem Spec

  3. #3

    Or just restart computer while connected to internet
      My System SpecsSystem Spec

  4. #4

    thanks for the help guys but my computer says that my devices are up so date
      My System SpecsSystem Spec

  5. #5

    Click image for larger version
      My System SpecsSystem Spec

  6. #6

    A Code 19 means that the Registry got corrupted. Open "Troubleshooting" in Control Panel. Push "Configure a device" in the "Hardware and Sound" section. Follow instructions.
      My System SpecsSystem Spec

My computer cant not pick up any cd /dvds!

Similar Threads
Thread Forum
What made you pick your screen name?
Hi, The title says all...... Jake
Chillout Room
Recover the drop down slider to pick ico/folder size
Is there a way to have that slider again to adjust a more precise icon size in explorer ?
'Pick an app' is always default program for .TXT
A weird problem just started. Usually I have UltraEdit set as my default TXT program handler. But suddenly today it went away and all I see is 'Pick an app' for the 'Opens with' setting on TXT properties. I have tried to set the default program back to UltraEdit using these methods: 1)...
General Support
write a file into 2 DVDs
hi guys i think all of you know my example : i have a game that was written into 2 DVDs and when i want to install this game and insert DVD1 and begin the installation , after for example 10 min it says you should insert DVD 2 for resuming the installation. i have an 8gig install file of a...
General Support

Eight Forums Android App Eight Forums IOS App Follow us on Facebook