Windows 8 and 8.1 Forums


Video card problems? Or is it something else?

  1. #1


    Posts : 36
    Windows 8 Pro, Ubuntu 12.10, Backtrack Linux

    Video card problems? Or is it something else?


    I am having a problem that whenever I start an app that (I think) needs hardware acceleration it fails to start. What I mean by this is that it will show the "intro" and then the screen changes to the app background color but blank.

    The apps include but are not limited to:
    PaintPlay
    MoPod
    Labryinth
    Tile Puzzle
    Copper
    BitBox
    Word Hunt
    ...

    The only error that I am getting is from Copper. I think that this started when I installed the ATI X1400 drivers and software, none of the software is running but it was able to set my resolution to 1920x1080 (I prefer 1440x900 but it wouldn't do that much!). The other problem which I think is the same is that when I go to the start menu half of the time it will be blank until I go to "Search" the apps and from there go to the start menu.

    My specs are below.

    Any help would be appreciated, and thanks in advance!

      My System SpecsSystem Spec

  2. #2


    Posts : 36
    Windows 8 Pro, Ubuntu 12.10, Backtrack Linux


    Sorry, I forgot to include the error!

    And my screen resolution is 1920x1200 not 1920x1080.

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Posts : 21
    Windows 7 and Windows 8


    Hi Love8,

    The problem that I have seen with some of the older imbedded video cards on the older laptops, is that AMD/ATI is not really keeping up to date with the drivers. I would suggest uninstalling the drivers using driversweeper which I have included the link below;

    Guru3D - Driver Sweeper

    Once that is done then run Windows update to see if the update shows a better solution to the drivers. I have seen reports that this seems to be working better than running the drivers included with the laptop or updating through the manufactures site.

    Good luck and keep us informed :-)
      My System SpecsSystem Spec


  4. #4


    Posts : 36
    Windows 8 Pro, Ubuntu 12.10, Backtrack Linux


    I don't care about the video drivers because they are pretty much useless Windows does the same thing except that Windows won't let me use my full monitor resolution. I will try your solution and update it here.
      My System SpecsSystem Spec

  5. #5


    Try turning off grafix hardware acceleration.

    Turn Off Hardware Acceleration to Improve Video Quality
      My System SpecsSystem Spec

  6. #6


    Posts : 36
    Windows 8 Pro, Ubuntu 12.10, Backtrack Linux


    I tried it and restarted as required then my resolution went to 600x800 so I reset it to 1600x1200 (the only one that was better) and retried, and they were having the same error, so I restored via Driver Sweeper and now it says that it is using the ATI drivers but my resolution is stuck at 1600x1200.
      My System SpecsSystem Spec

  7. #7


    Posts : 36
    Windows 8 Pro, Ubuntu 12.10, Backtrack Linux


    Quote Originally Posted by Bill2 View Post
    Try turning off grafix hardware acceleration.

    Turn Off Hardware Acceleration to Improve Video Quality
    I don't have a troubleshooting tab.
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by LOVE8 View Post
    Quote Originally Posted by Bill2 View Post
    Try turning off grafix hardware acceleration.

    Turn Off Hardware Acceleration to Improve Video Quality
    I don't have a troubleshooting tab.
    Yes you won't, I believe they Microsoft have removed that option from Windows Vista. Remove the drivers and run the Windows update it should pickup the drivers from there. That's how I got the drivers to install for my ATI.
      My System SpecsSystem Spec

  9. #9


    Also try messing with the ccc settings or choosing a basic windows theme instead of aero.
      My System SpecsSystem Spec

  10. #10


    Posts : 36
    Windows 8 Pro, Ubuntu 12.10, Backtrack Linux


    Quote Originally Posted by Bill2 View Post
    Also try messing with the ccc settings or choosing a basic windows theme instead of aero.
    CCC won't run but the drivers were doing fine, I had to use the dell ATI drivers because ATI's detected that it was not Windows 7 even when I ran them in compatibility mode.

    @Capt.Jack Sparrow windows update can't seem to find anything.
      My System SpecsSystem Spec

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Video card problems? Or is it something else?

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