Windows 8 and 8.1 Forums

Can't install any printer drivers, even from Windows Updat

  1. #1

    Can't install any printer drivers, even from Windows Updat


    I helped a friend upgrade his work computer from Windows 7 to 8. It mostly all went well except for two problems:

    1. It doesn't want to run login scripts for their Windows SBS 2011 server, and
    2. It won't recognize any printer we try to install.

    I unjoined it from the network, and deleted the computer from the server, so now there shouldn't be any conflict with the server...

    The first printer we tried to get to work was an HP P1006, and when we didn't have any luck, we tried a brand new Brother HL2270DW, but we STILL cannot get it to work, even though Brother tech support said it should.

    Here's the last thing I tried: I went to devices and printers, click on any printer device, and
    then "Printer server properties" at the top...
    then go to drivers tab,
    then click "Add..." which brings up the Add Printer Driver Wizard,
    then click Next, and
    then Next again for only x86 drivers,
    then click the "Windows Update" button, and
    then, after a pause, I select Brother on the left,
    then "Brother HL-2270DW Series" on the right,
    then click next,
    then click Finish, and...

    I get an error that says

    Driver Installation Error
    Windows can't instal the Brother HL-2270DW series kernel-mode print driver. To obtain a driver that is compatible with the version of windows you are running, contact the manufacturer.

    Kernel mode driver? Straight from Windows Update? What's up with that?

    Any ideas, anyone?

    Thanks in advance,


      My System SpecsSystem Spec

  2. #2

    Do you have a driver disc for the Brother? Its best to install devices using the vendor supplied drivers (either download or disc) than the way you are doing it. If you have a Vista or Win 7 driver it should be Win 8 compatible. However, if you only have an XP driver you can try installing it using the XP compatibility mode.

    The same goes for the HP printer.

    In most cases when installing devices such as a Printer, you FIRST run the vendor's installer and then only physically connect the device when the install program tells you.
      My System SpecsSystem Spec

Can't install any printer drivers, even from Windows Updat

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