I dont know what is wrong

James2483

Member
Member
Messages
12
Hi guys

I recently bought a hp g6 2204ax notebook and had to take it back as theree were so many problems with it after the mess with installing a windows update

Anyways they have given me a new comp, same one and I am stuck. I have downloaded all newest drivers, updated windows 8 etc but for some reason although I can play you tube videos and skype with people I cannot use chat features on websites such as HP support and webcam chats with livestreams.

I feel I have tried everything but am so stuck now, can someone please help me find out whats wrong...

here is the specs
HP Pavilion g6-2204ax Notebook PC - HP Online Store
 

My Computer

System One

  • OS
    Windows 8
Have you tried using a different browser like Chrome or Firefox? I have had some issues with IE 10

Yep Ive tried all browsers and still it doesnt work.

I dont know what to do as HP online support I cant chat on as when I type the words dont get sent and I never get a connection, it never connects with the other side...
 

My Computer

System One

  • OS
    Windows 8
Using Skype and you use video call or if you use Facebook can you chat on that web site. Hor about Yahoo, or Windows Messenger chat do they work. Might just be the HP Web chat, or try the chat with live stream on Ustream.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Home Built Antec P-180B Case
    CPU
    Intel E8400
    Motherboard
    Asus P5QPro Turbo
    Memory
    Kingston PC6300 4 gig
    Graphics Card(s)
    HD5670
Maybe there is a problem with Java, Flash Player? Or maybe its a problem with the webcam software? Does HP Support use some sort of software?
 

My Computer

System One

  • OS
    Windows 8.1 Pro & OS X Mavericks
    CPU
    Intel® Core™ i5 430M
    Memory
    4GB
    Graphics Card(s)
    Intel® HD Graphics
    Sound Card
    Realtek HD Audio
    Screen Resolution
    1366x768
Thanks guys

I have just noticed one thing, everytime I try to download the adobe flash player it sends me the 32bit installer, is there not a 64bit one for firefox, etc...? I am on 64bit
 

My Computer

System One

  • OS
    Windows 8
No that is normal for a 32 bit flash as Firefox is still 32 bit. I will keep researching for you. Want are you using for an anti-virus? Sometimes they cause weird things to happen. When trying chat are you getting prompted to install anything for the chat to work?
 

My Computer

System One

  • OS
    Windows 8
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