Windows 8 and 8.1 Forums

A Most Unhelpful Company - USB Issue - Can You Help

  1. #1

    Posts : 2
    Windows 8

    A Most Unhelpful Company - USB Issue - Can You Help

    I sent this email to OWI Robotics:

    I have the Robotic Arm with USB interface and it works very well on all my other computers but I cannot get the driver to install on Windows 8.

    I have tried using compatibility mode for other Windows versions but still no joy.

    Even direct attempts to load the driver fail (it says the file is corrupt.

    I also have downloaded your 64 bit version from your site Robotic Arm Edge 64-bit Support.rar(several times) - same result.

    Suggestions please.

    The AMAZING reply:

    Currently the USB Interface does not work with Windows 8. We made this decision when it was clear that the operating system had many problems and was widely panned by critics. I would suggest using Windows 7, Vista or XP. I apologize for any inconvenience this may cause.


    Justin Carr
    OWI Robotics
    Manager of Marketing and Operations
    17141 Kingsview Ave. Carson, CA 90746

    T| 310.515.6800 F| 310.515.0927

    I feel that I'm not going to get much further with OWI Robotics so wondered if anyone else here could make a suggestion.

    Further Info:
    It runs fine on XP Pro, and Vista. I cannot remember if it ran on Windows 7. The machine I want it to run on is Windows 8 ONLY.

    I'm running a sfc /scannow as I type - I'll post results (if that's any use or help - Not sure).


      My System SpecsSystem Spec

  2. #2

    Posts : 2
    Windows 8

    scannow results:

    HTML Code:
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.
    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan.  This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.
    I get "Access Denied" when trying to view the log.
    I'm not sure how to access it - I'm running Administrator : Command Prompt and still can't get access and don't know how to run File Explorer as Admin in Windows 8.

    ETA: I copied the log file and it can be read - I have it if it's needed (It's long).
      My System SpecsSystem Spec

A Most Unhelpful Company - USB Issue - Can You Help

Similar Threads
Thread Forum
iMovie = Apple is a better software company.
Microsoft is a software company? Really? What about iMovie? Free from Apple. And what MS gives is Movie Maker? At its inception, Movie Maker was so bad, anybody who didn't know which company it came from would have easily said that this software developer needs to be in another business. Not...
Software and Apps
Microsoft is the most trustable company and brand
Study shows Microsoft outpacing Apple in battle for tech consumer mindshare - GeekWire
Windows 8 News
Windows VS Ford Motor Company
Too Good to NOT share For all of us who feel only the deepest love and affection for the way computers have enhanced our lives, read on. At a recent computer expo (COMDEX), Bill Gates reportedly compared the computer industry with the auto industry and stated, "If Ford had kept up with...
Chillout Room
Ms isn't the only company rolling out a duff product (RT)
Hi there While one might have views on the uselessness of the RT tablet and Windows RT in general - here's another example of a product that I suspect is going no-where. Considering the abject failure of Blu-Ray with its incredibly stupid DRM stuff and totally BOVINE play back restrictions what...
Chillout Room
New Company, New Operating System
Imagine if we pooled all the talents and time and energy that have gone into all the posts on this forum. And collectively formed a new company with shares to all the members according to their financial input. And put all out differences aside, and focused all the latent talent and energy...
Chillout Room

Eight Forums Android App Eight Forums IOS App Follow us on Facebook