Windows 8 and 8.1 Forums

CD / DVD not working

  1. #1

    CD / DVD not working

    Hi everyone,

    First time here and I've got myself a small problem.
    I thought I'd see for myself what win8 was about and upgraded (if thats the right word) from win7

    I have a Toshiba laptop (some tech info is at the end of this post)

    The install went really well. Win 8 started and I'm getting interested then I realise my DVD/CD has disappeared.
    Sure enough Device Manager indicates a problem and says

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    I deleted the device, did a rescan and the problem remained.

    I tried updating the driver over the internet and was told the best available driver was present.

    I have downloaded and installed all Win 8 updates.

    This laptop did not come with any disks. Win 7 was pre-installed by Toshiba and has a recovery partition only.

    Any suggestions would be appreciated.

    Regards, John

    Technical info
    OS Name Microsoft Windows 8 Pro
    Version 6.2.9200 Build 9200
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer TOSHIBA
    System Model Satellite C650
    System Type X86-based PC
    System SKU Montevina_Fab
    Processor Pentium(R) Dual-Core CPU T4500 @ 2.30GHz, 2300 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date INSYDE 1.40, 02/09/2010
    SMBIOS Version 2.4
    Embedded Controller Version 1.10
    BIOS Mode Legacy
    Platform Role Mobile
    Locale Australia
    Hardware Abstraction Layer Version = "6.2.9200.16442"
    Installed Physical Memory (RAM) 2.00 GB
    Total Physical Memory 1.87 GB
    Available Physical Memory 858 MB
    Total Virtual Memory 3.75 GB
    Available Virtual Memory 2.64 GB

      My System SpecsSystem Spec

  2. #2

    Posts : 153
    Win8.1 64 bits Ent- Pro

    try this
    No DVD after Win 7 Upgrade

    i had the issue, and the solution is on this site too copied from microsoft, it is only a cmd line, i will look
      My System SpecsSystem Spec

  3. #3

    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1

    Try this (1):

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

    Fix problems with CD or DVD drives that can

    The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

    Try this(2):
    1) Shut down PC.
    2) Physically disconnect the CD/DVD Drive.
    3) Reboot to Windows with NO DVD drive.
    4) Shut down PC.
    5) Physically reconnect the CD/DVD Drive.
    6) Reboot to Windows with DVD drive.
    7) Check Device status.
      My System SpecsSystem Spec

  4. #4

    No DVD after Win 7 Upgrade

    Thanks HBHB.. The link did the trick

    1. At the Start screen type system config and select "System Configuration"
    2. Disable the service named "TOSHIBA Optical Disk Drive Service".
    3. Go to "Device manager" and Right click on the matshita CD-Rom and uninstall the driver.
    4. From the menu select "Rescan for devices"
    5. It then automatically re-installed what appears to be the "default" windows driver and fixes the issue.

    The trick is to disable the service before uninstalling the driver.
    Seems to me the Toshiba driver isn't supported, however it worked well during the cd-rom install.

    Thanks to all for your help
    Last edited by JohnSpogg; 02 Dec 2012 at 06:36. Reason: Add an extra comment
      My System SpecsSystem Spec

  5. #5

    Posts : 153
    Win8.1 64 bits Ent- Pro

    Good to hear compadré
      My System SpecsSystem Spec

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