Windows 8 and 8.1 Forums

Kernel Trap Error!

  1. #1

    Posts : 12
    Windows 8

    Kernel Trap Error!

    Hi guys,
    Recently I've been getting blue screens with sad faces and rebooting...
    the error is apparently a kernel trap. I've been getting a lot of freezes with windows 8 and accidentally overwrote 7...I'm trying Firefox now and seeing how it is, but can we see if we can fix the kernel trap?

    Hp pavilion dv6

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information:
    From that we may be able to get a handle on whatever's causing it
      My System SpecsSystem Spec

  3. #3

    Posts : 12
    Windows 8

    This may be what you need?
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Could you rerun it and see if you can generate an MSINFO32 report also?

    Here's what I got from the memory dump:

    It looks like you're running both Norton and McAfee products. This will cause problems. Please uninstall one of them immediately.

    Daemon Tools/Alcohol % software is known to cause issues with Win7 systems. I'd suspect that it'll also cause issues with Win8 systems and suggest that you uninstall it.

    PxHelp20.sys dates from 2006, so it's probably not compatible with your system. It belongs to a CD/DVD program, so you'll have to uninstall that in order to remove the driver.

    If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

    The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

    - Further info on BSOD error messages available at:
    - Info on how to troubleshoot BSOD's (DRAFT):
    - How I do it:

    Accelerometer.sys       Fri May 13 14:47:26 2011 (4DCD7CBE)
    BHDrvx86.sys            Wed May 16 21:41:23 2012 (4FB45743)
    EraserUtilRebootDrv.sys Tue May 15 20:33:04 2012 (4FB2F5C0)
    GEARAspiWDM.sys         Mon May 18 08:16:53 2009 (4A1151B5)
    HECI.sys                Tue Oct 19 19:33:38 2010 (4CBE2AD2)
    IDSvix86.sys            Thu May 24 20:08:07 2012 (4FBECD67)
    IntcDAud.sys            Fri Oct 15 04:27:18 2010 (4CB81066)
    Ironx86.SYS             Mon Nov 14 21:00:13 2011 (4EC1C7AD)
    NAVENG.SYS              Wed Apr 25 04:38:43 2012 (4F97B813)
    NAVEX15.SYS             Wed Apr 25 04:36:43 2012 (4F97B79B)
    PxHelp20.sys            Wed Oct 18 13:33:53 2006 (45366581)
    Rt630x86.sys            Wed Oct 19 08:13:13 2011 (4E9EBED9)
    SRTSP.SYS               Thu Mar 15 14:05:33 2012 (4F622F6D)
    SRTSPX.SYS              Thu Mar 15 14:05:40 2012 (4F622F74)
    SYMDS.SYS               Mon May 16 18:14:26 2011 (4DD1A1C2)
    SYMEFA.SYS              Tue Nov 22 19:48:14 2011 (4ECC42CE)
    SYMEVENT.SYS            Mon Jan 23 13:57:32 2012 (4F1DAD9C)
    SYMNETS.SYS             Sat Nov 12 15:58:19 2011 (4EBEDDEB)
    SynTP.sys               Thu Oct 13 22:33:23 2011 (4E979F73)
    bcmwl63.sys             Tue Mar 13 20:27:51 2012 (4F5FE607)
    ccSetx86.sys            Fri Nov 04 17:52:52 2011 (4EB45EB4)
    dtsoftbus01.sys         Fri Jan 13 08:45:57 2012 (4F103595)
    dump_storahci.sys       Fri May 18 23:56:28 2012 (4FB719EC)
    eeCtrl.sys              Tue May 15 20:33:04 2012 (4FB2F5C0)
    hpdskflt.sys            Fri May 13 14:47:26 2011 (4DCD7CBE)
    igdkmd32.sys            Fri Apr 20 09:15:19 2012 (4F916167)
    mfeapfk.sys             Fri Nov 19 16:08:29 2010 (4CE6E74D)
    mfeavfk.sys             Fri Nov 19 16:09:07 2010 (4CE6E773)
    mfebopk.sys             Fri Nov 19 16:09:30 2010 (4CE6E78A)
    mfehidk.sys             Fri Nov 19 16:07:21 2010 (4CE6E709)
    mfetdik.sys             Fri Nov 19 16:08:07 2010 (4CE6E737)
    mqac.sys                Fri May 18 23:56:10 2012 (4FB719DA)
    stwrt.sys               Fri Mar 11 03:28:37 2011 (4D79DD35)
    tm.sys                  Fri May 18 23:54:25 2012 (4FB71971)


    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071912-54546-01.dmp]
    Built by: 8400.0.x86fre.winmain_win8rc.120518-1423
    Debug session time: Thu Jul 19 21:53:16.873 2012 (UTC - 4:00)
    System Uptime: 0 days 3:50:51.629
    BugCheck 1000008E, {c0000005, a2ab45a8, d0367aac, 0}
    Probably caused by : win32k.sys ( win32k!DrvSetMonitorPowerState+3f )
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID:  AV_win32k!DrvSetMonitorPowerState
    Bugcheck code 1000008E
    Arguments c0000005 a2ab45a8 d0367aac 00000000
    BiosVersion = F.07
    BiosReleaseDate = 03/31/2011
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP Pavilion dv6 Notebook PC
    CPUID:        "Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz"
    MaxSpeed:     2100
    CurrentSpeed: 2095
      My System SpecsSystem Spec

  5. #5

    Posts : 12
    Windows 8

    Thanks for al the help!
    Another isue I just saw - when I am logged into one account, sleep the computer, wait for maybe an hour, open the lid and hit the back arrow to switch I get a please wait screen.
    Do you happen to know if there's a better pdf viewer for firefox than adobe (like the one in chrome?)
      My System SpecsSystem Spec

  6. #6

    Posts : 12
    Windows 8

    Got the other needed file

    Any ideas where that file that dates from 2006 could be?
      My System SpecsSystem Spec

  7. #7

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The file has been used by many different CD/DVD programs - so it's a matter of figuring out which program had it included. The easiest way would be to install all your CD/DVD apps on a clean test machine and check after each install and reboot.

    I do know that just removing/renaming the PxHelp20.sysfile will cause your CD/DVD drive to disappear.

    Right now it's only a suspicious file (due to it's date), not an identified problem.
    I'd suggest leaving it be while we see if there's other issues.

    Was your Norton Internet Security listed as compatible with Win8? If not, try uninstalling it (and using the built in Defender app) to see if that helps things.

    I've had problems with the built-in pdf reader (in Win8) and removed it from my system because of that. I currently use the free FoxIt PDF Reader
      My System SpecsSystem Spec

  8. #8

    Posts : 12
    Windows 8

    I removed all mcafee products - my norton is 2012, that should be compatible? No bsod's so far, no freezing thanks!
      My System SpecsSystem Spec

  9. #9

    Posts : 12
    Windows 8

    A side note - I just got a popup:
    Norton Internet Security
    Error: 3039, 69632
    Windows 8 Release Preview
    Norton Autofix Results: 2 item(s)
    Installation :: Failed
    Symantec Event Library :: Failed

    How do fix this?
      My System SpecsSystem Spec

  10. #10

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Norton is not compatible unless it specifically states it is.
    Here's a place to lookup compatibility: Windows 8 Release Preview Compatibility Center: Find Updates, Drivers, & Downloads

    To fix the errors with Norton, please uninstall it. Use the built in antivirus (Windows Defender).
    I have no clue about how to test it - other than using the eicar test file(s).
      My System SpecsSystem Spec

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