Windows 8 and 8.1 Forums


BSOD/Crash: Possible graphics issue

  1. #1


    Posts : 4
    Windows 8.1

    BSOD/Crash: Possible graphics issue


    Hi everyone! So for the past couple months my computer has been crashing at random. I've attatched the .zip file that contains all the information needed after following the BSOD posting instructions thread. The only extra details that I can add would be that i've noticed the crashing has happened while watching youtube/netflix videos or through VLC media player or when there are some form of flash animations. In addition, there were a handful of times the computer would crash just on the desktop. I've also noticed that these crashes would also occur after simply closing my laptop and opening it later to continue using it; however if I properly shutdown the laptop prior to closing, the crashes don't occur. Please and thank you to anyone who can help! I can't use my laptop often anymore because of this issue.

    Edit: I'd also get an error stating "power river state failure"
    Attached Files
    Last edited by 10mejia; 14 Oct 2016 at 23:17.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,085
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro


    Hi 10mejia,

    Apologies for the huge delay.

    Are you still in need of help?
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Yes I am! This issue has been haunting me for months now. Please and thank you, Axe0! =)
      My System SpecsSystem Spec


  4. #4


    Posts : 2,085
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro


    Please upload a new zip from the DM Log Collector.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    Here is the new and updated log file collected using DM log collector form the stickied post. there is an older version on my original post; if that helps at all.

    EDIT: I still need help with this issue! Sorry for the late reply! Please and thank you!
    Attached Files
      My System SpecsSystem Spec

  6. #6


    Posts : 2,085
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro


    According to the files no crash has happened in ~3months.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    I tired avoiding using it for a long while, but I'd still use it every few weeks. Just yesterday I was using it to grab the Dm logs you asked for and it crashed. The computer seems to restart and reboot out of nowhere. Is there anything else you could do? I did redo the Dm log collection after the crash/restart as well.
      My System SpecsSystem Spec

BSOD/Crash: Possible graphics issue

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