Windows 8 and 8.1 Forums

BSOD - stumping the IT department! Win8.1Pro HP 450 G2

  1. #1

    Posts : 2
    Windows 8.1 Pro

    BSOD - stumping the IT department! Win8.1Pro HP 450 G2

    IT is complete stumped!! Can you help me figure this out?

    I have not been able to resolve this, even after performing a clean install of Windows last month.
    Have had many BSOD, but only 2 since clean install. That's because I haven't been using this laptop as much.

    I suspect a bad driver. I ran MEMTEST86+ previously but will run it again for 24 hours, just in case.

    051116-18484-01.dmp 5/11/2016 8:51:53 AM DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 ffffe000`20c3c5f0 ffffd001`aff7b930 ffffe000`248a5ca0 ntoskrnl.exe ntoskrnl.exe+153fa0 x64 ntoskrnl.exe+153fa0 C:\Windows\Minidump\051116-18484-01.dmp 4 15 9600 817,576 5/11/2016 8:52:38 AM

    060816-26921-01.dmp 6/3/2016 1:21:50 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000000 00000000`00000002 00000000`00000001 fffff800`1823adab kbdclass.sys kbdclass.sys+2dab x64 ntoskrnl.exe+14e3a0 C:\Windows\Minidump\060816-26921-01.dmp 4 15 9600 290,872 6/8/2016 8:29:08 PM

    Attaching the output of DM Log Collector Tool. I could also upload %systemroot%\memory.dmp if needed although it's large.

    HP Probook 450 G2. Windows 8.1 Pro. Webroot for A/V.
    Please let me know what else you might need to know.

    I understand you may take hours or even days to reply, but I am so grateful for your help whenever you can provide.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,067
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro

    The drivers from a keyboard is the cause, updating/reinstalling the drivers or removing the device is the recommended suggestion.
    3: kd> lmvm WirelessKeyboardFilter
    Browse full module list
    start             end                 module name
    fffff800`1908e000 fffff800`1909b000   WirelessKeyboardFilter T (no symbols)           
        Loaded symbol image file: WirelessKeyboardFilter.sys
        Image path: \SystemRoot\System32\drivers\WirelessKeyboardFilter.sys
        Image name: WirelessKeyboardFilter.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Mar 16 08:48:01 2016 (56E90FB1)
        CheckSum:         00010723
        ImageSize:        0000D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8.1 Pro

    Axe0, thanks for such a quick reply. I'll remove the driver and see how we fare. I will update this thread once I feel confident.
      My System SpecsSystem Spec

BSOD - stumping the IT department! Win8.1Pro HP 450 G2

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