Solved BSOD while using Photoshop

T

thafuchs

New Member
Messages
6
Hi, I've started having some problems with my 3 year old Sony Vaio notebook.
On january I woke up one day to find that my notebook wouldn't turn on - after messing around for a bit I thought the HD could be corrupted, did a checkdisk and managed to get it running again.
Since then I've been getting blue screens every now and then, mainly while using programs like Adobe Photoshop, InDesign or Autocad. Sometimes it just happened at random, right after I turned it on or while having just chrome and spotify open. I've attached the zip file here.

I've thought of replacing the HD, but I just wanted to make sure first what's really causing this... Any help is welcome! Thanks in advance
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    Sony
    CPU
    Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz
    Motherboard
    Sony Corporation VAIO
    Memory
    8,00 GB
    Graphics Card(s)
    (1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 735M
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio (3) NVIDIA Virtual Audio Device (Wa
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    HGST HTS721010A9E630
    Browser
    Chrome
    Antivirus
    Avira
I turned my notebook off this afternoon and tried to turn it on again but it started to give me multiple BSODs. It loaded windows and then after trying to open anything, like chrome for example, it would give me a blue screen. I tried it 3 times before forcefully turning it off... these were the new errors:
Driver power state failure
System thread exception
Bad pool header
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    Sony
    CPU
    Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz
    Motherboard
    Sony Corporation VAIO
    Memory
    8,00 GB
    Graphics Card(s)
    (1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 735M
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio (3) NVIDIA Virtual Audio Device (Wa
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    HGST HTS721010A9E630
    Browser
    Chrome
    Antivirus
    Avira



Diagnostics Test

HDD TEST


arrow.png
Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests

  1. Short Drive Self Test
  2. Short generic
  3. Long generic

If the short generic fails, no need for the long generic.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.




arrow.png
Run chkdsk
Disk Check - Windows 7 Help Forums
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Sorry for the late reply,

I couldn't run SeaTools through a bootable USB. I tried with different pen drives but it just wouldn't boot, it just went back to Vaio recovery screen even when I changed the boot order in BIOS, so I had to use SeaTools for Windows instead.

Did a short drive self test and a short generic one and it passed both. I left it overnight doing the long generic test but my computer must have crashed at some point, so I'm doing it again now.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    Sony
    CPU
    Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz
    Motherboard
    Sony Corporation VAIO
    Memory
    8,00 GB
    Graphics Card(s)
    (1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 735M
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio (3) NVIDIA Virtual Audio Device (Wa
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    HGST HTS721010A9E630
    Browser
    Chrome
    Antivirus
    Avira
I'm not having luck with Long generic test, I've tried 3 times and always get a BSOD while on around 3%.

Edit: tried it again and this time it gave me: Long Generic - FAIL
 
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    Sony
    CPU
    Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz
    Motherboard
    Sony Corporation VAIO
    Memory
    8,00 GB
    Graphics Card(s)
    (1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 735M
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio (3) NVIDIA Virtual Audio Device (Wa
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    HGST HTS721010A9E630
    Browser
    Chrome
    Antivirus
    Avira
A replacement for your hard drive would be necessary.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
I've changed my hard drive yesterday for a hitachi 1tb 7200rpm. I did a fresh install of Windows 8.1 and was using my programs normally.
Today I got a BSOD "System_service_exception" after trying to open Photoshop, it mentioned the file nvlddmkm.sys.
Anyone has a guess of what could be the problem? I was sure changing the hd would solve the problem...
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    Sony
    CPU
    Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz
    Motherboard
    Sony Corporation VAIO
    Memory
    8,00 GB
    Graphics Card(s)
    (1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 735M
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio (3) NVIDIA Virtual Audio Device (Wa
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    HGST HTS721010A9E630
    Browser
    Chrome
    Antivirus
    Avira
Nvlddmkm = Nvidia display driver, try following

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Sony. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
View attachment 67693

Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.​
How to fill in your system specs:
picture.php

picture.php
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Thank you for your help, axe0! I uninstalled the drivers and installed the ones from Sony and so far no problems :)
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    Sony
    CPU
    Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz
    Motherboard
    Sony Corporation VAIO
    Memory
    8,00 GB
    Graphics Card(s)
    (1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GT 735M
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio (3) NVIDIA Virtual Audio Device (Wa
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    HGST HTS721010A9E630
    Browser
    Chrome
    Antivirus
    Avira
Glad to hear :)

Please watch it for another few days and let me know how it goes just in case it happens again anytime soon.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
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