Windows 8 and 8.1 Forums

Windows 8.1 BSOD's ntoskrnl.exe hal.dll

  1. #1

    Posts : 1
    Windows 8.1 Single Language

    Windows 8.1 BSOD's ntoskrnl.exe hal.dll

    Hello Everyone

    I bought a HP 15-ab034tx Laptop two months ago, and I have been having BSOD's since. I thought they were just because of Drivers. And thus I updated all of them. Most of the BSOD's were fixed, but not all of them. I upgraded it to Windows 10 (Clean Install) from the pre-installed Windows 8.1 Single Language. The amount of BSOD's reduced, and downgrading nVidia Graphics Card driver, also helped in reducing.
    All I was left with was 1-2 BSOD's per day, which mostly were WIN8_DRIVER_FAULT.

    I talked to HP Support and they sent me a Recovery Disc, as they believed it is an OS error.
    I used their Disc and it installed Windows 8.1 Single Language, and on the first day it ran smoothly. Today is the second day, and I have had 4-5 BSOD's.

    So, I need your help in identifying the source.
    Here is the File Generated by dm_log_generator

      My System SpecsSystem Spec

  2. #2

    Posts : 2,067
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro

    Check HP for BIOS updates and see if that improves anything
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    There are various of crashes, 2 0x124 (1 error with the fetched instructions, 1 error with reading the data, only consistention is the cache bank), 1 0x3B which could lead to hardware some other crashes.
    Follow below suggestions and run the tests according to the instructions.

    STOP 0x124 Troubleshooting
    Read carefully before proceeding.

    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.

    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test


    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests

    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to

    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are

    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My System SpecsSystem Spec

Windows 8.1 BSOD's ntoskrnl.exe hal.dll

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