Windows 8 and 8.1 Forums

BSOD's & Errors at Shutdown and Error 1722 during installs

  1. #1

    Posts : 8
    Windows 8.1

    BSOD's & Errors at Shutdown and Error 1722 during installs

    Hi there,

    For the past year or so (since December 2014), I have been using an MSI GE70 2PE Apache Pro laptop, which came with a factory preinstalled version of Windows 8.1 SL. I installed all the regular software that I have always had on previous laptops, and which have never had any issues on previous older machines. The current MSI laptop worked seamlessly for over 6 months. After that time period, I started experiencing BSOD's at random times, and often when I am shutting down. Another error (which I can never quite see as it pops up on screen for a split second) when I am shutting down, also happen every now and again.

    The most recent occurrence of glitches on the same machine, was 2 days ago, when I was trying to send a ZIP file to a colleague, and the WinZip 19 64bit that I have installed, refused to launch. I ended up zipping the file on an older laptop, which luckily was close by, and sent the file. I then uninstalled Winzip (using Revo Uninstaller) and reinstalled the same version 19 that I had in a software folder I keep, the install process quits with an Error 1722 message, stating that the installer has a problem (which it hasn't - since it was previously working just fine on the same machine) and I exit out of that install. That is when I launch the 64bit MSI file for WinZip. I then decided to try out the 32bit MSI file, and that one completed the installation just fine.

    One other concerning incident was when I tried to open MS Paint on the MSI laptop, it does not open up at all. All I get is a message that reads: "Paint is trying to recover your information." and nothing happens after that. Even if I check Task Manager, Paint does not show up as running.

    I started checking online as to why some MSI files won't install, or why some Windows default programs will not run, and I saw a post on a forum that recommended that I run a SFC scans from the elevated command prompt. I did this and the log file was saved to my desktop, and it indicated that there are two files that are corrupt and that can not be repaired. The error shown in the SFC log pointed to 2 instances of a "Amd64\CNBJ2530.DPB" file that is corrupt and cannot be repaired.

    After this I read on another post that I can run a DISM command from the elevated command prompt, which will allow the SFC scan to successfully repair any corrupt files detected during a SFC scan. I did this and ran the SFC scan in both standard and Safe Mode, and both times there were no errors.

    I also checked that Windows Installer is running, AND is registered (by unregistering and re-registering it) and still, the WinZip install is still giving the 1722 error, and Paint is still not opening.

    I am at a point where I am seriously considering resetting my OS to its factory setttings, after I do a full backup of my data, just to see if that does not alleviate the problem.

    However, I am wanting to possibly find a way to repair the recent opening of software errors, and install WinZip 64bit without any errors. I would hope that whatever fixes are recommended, will potentially fix the random BSOD's that I experience.

    Any thoughts / advice will be appreciated.


      My System SpecsSystem Spec

  2. #2

    Posts : 8
    Windows 8.1

    Here are some of the BSOD's and shut down errors that I have managed to take pics of:
    Click image for larger version
    Click image for larger version
    Click image for larger version
    Click image for larger version
      My System SpecsSystem Spec

  3. #3

    Posts : 660
    windows 8.1

    The error shown in the SFC log pointed to 2 instances of a "Amd64\CNBJ2530.DPB" file that is corrupt and cannot be repaired.
    To repair this kind of error use SFCFix.exe.

    1. Download SFCFix.exe and save this to your Desktop.
    2. Save any open documents and close all open windows.
    3. Double click on SFCFix.exe to open it.
    4. Follow all on screen instructions and upon completion, a file should be created on your Desktop: SFCFix.txt.

    This logfile will automatically open.
    SFCFix has been recently updated to automatically detect and repair this corruption. If SFCFix has successfully repaired the corruption, the logfile will contain the following line:

    FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.16384.
    The version number will change depending on the version of Windows 8 you are running, but that line signifies that the issue has been successfully repaired.
    source:www. GUIDE: CNBJ2530.DPB and prncacla.inf Corruptions - Windows 8/8.1

    Please also.
    Please use the BSOD posting instruction to provide theDumpfile

      My System SpecsSystem Spec

  4. #4

    Posts : 8
    Windows 8.1

    Hi, I just downloaded and ran SFCFix.exe and the log file returned with this result:

    SFCFix version by niemiro.
    Start time: 2016-01-24 15:31:05.778
    Microsoft Windows 8.1 Update 3 - amd64
    Not using a script file.

    SUMMARY: No corruptions were detected.
    AutoAnalysis:: directive completed successfully.

    Successfully processed all directives.
    SFCFix version by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2016-01-24 15:32:32.563

    I am not about to reboot and see if I am still unable to opent MS Paint or if I am unable to install the 64 bit .msi WinZip file. After I check that, I will then do an upload of the BSOD dump files.
      My System SpecsSystem Spec

  5. #5

    Posts : 8
    Windows 8.1

    Hi again, here is the BSOD Dump File that I just created from my laptop. I trust that the attachment has been added successfully.

    I'm still going to test all the installed software to check whether they are working now after the two steps that I just did. I will revert with an update.

    Attached Files
      My System SpecsSystem Spec

  6. #6

    Posts : 8
    Windows 8.1

    Ok. Just an update.

    In the last day or so, my machines at work and at home showed me that there is a Java update available (version 8 update 71), which would replace the last version that I had installed on all my machines (version 8 update 66).

    I uninstalled Jave update 66 using Revo Uninstaller, which also cleaned any remaining items. I then ran CCleaner, Glary Utilities and also the Windows Disk Cleaner, so that I can get rid of any shadow copies.

    After I uninstalled Java update 66 and was ready to reboot so I can install the update 71, I tested the MS Paint application (which was not opening previously), to see if it will run. And it ran!

    I rebooted and then installed Java update 71 and then tested the WinZip 64 bit install (a .msi file) and this also installed withtout giving me that Error 1722 that was happening before.

    So it would seem that Java Version 8 Update 66 was causing the software issues, which prevented me being able to run / open certain installed software, as well as default Windows 8.1 software.

    So this post is partially resolved.

    The only issue that remains are the BSOD crashes that happen ever so often, and getting to the bottom of those.
      My System SpecsSystem Spec

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