Windows 8 and 8.1 Forums

Dell Laptop 1525 Crashes

  1. #1

    Posts : 3
    Windows 8 RTM Enterprise

    Dell Laptop 1525 Crashes

    Would anyone know my my computer becomes unresponsive and I get BSOD's about once a week for no apparent reason.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    No memory dumps in this report. Please do the following (Win7 instructions, but should also apply to Win8):
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
    While waiting for a reply, please start with these free, bootable diagnostics: Initial Hardware Diagnostics
    Please also monitor your temps using this free utility: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools
      My System SpecsSystem Spec

Dell Laptop 1525 Crashes

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