Hello,been having problems with random crashes for some time and looking for assistance.
I have tried researching online to gain a better understanding and seen no solutions yet or direction forward.
-Done a refresh of Windows + complete reset.
-Updated drivers.
-Used sfc /scannow.
Dump files - WhoCrashed findings of current situation:
System Information (local)
Computer name: FAMILYPC
Windows version: Windows 8.1 , 6.3, build: 9600
Windows dir: C:\WINDOWS
Hardware: XPS 8700, Dell Inc., 0KWVT8
CPU: GenuineIntel Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8537190400 bytes total
Crash Dump Analysis
Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Sat 21/11/2015 20:07:11 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\112115-15406-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xCC38)
Bugcheck code: 0x116 (0xFFFFE001B6113300, 0xFFFFF800A70B2C38, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Sat 21/11/2015 20:07:11 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF800A70B2C38)
Bugcheck code: 0x116 (0xFFFFE001B6113300, 0xFFFFF800A70B2C38, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
DM Log collector findings:
View attachment 66409
-Ch3z
I have tried researching online to gain a better understanding and seen no solutions yet or direction forward.
-Done a refresh of Windows + complete reset.
-Updated drivers.
-Used sfc /scannow.
Dump files - WhoCrashed findings of current situation:
System Information (local)
Computer name: FAMILYPC
Windows version: Windows 8.1 , 6.3, build: 9600
Windows dir: C:\WINDOWS
Hardware: XPS 8700, Dell Inc., 0KWVT8
CPU: GenuineIntel Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8537190400 bytes total
Crash Dump Analysis
Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.
On Sat 21/11/2015 20:07:11 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\112115-15406-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xCC38)
Bugcheck code: 0x116 (0xFFFFE001B6113300, 0xFFFFF800A70B2C38, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Sat 21/11/2015 20:07:11 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF800A70B2C38)
Bugcheck code: 0x116 (0xFFFFE001B6113300, 0xFFFFF800A70B2C38, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\WINDOWS\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
DM Log collector findings:
View attachment 66409
-Ch3z
My Computer
System One
-
- OS
- Microsoft Windows 8.1 64-bit
- Computer type
- PC/Desktop
- System Manufacturer/Model
- XPS 8700, Dell Inc.,
- CPU
- Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz
- Motherboard
- Dell Inc. 0KWVT8
- Memory
- 8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
- Graphics Card(s)
- 1024MB ATI AMD Radeon HD 7570 (Dell)
- Sound Card
- (Generic USB Audio)USB Audio Device/Realtek High Definition Audio
- Monitor(s) Displays
- Generic Non-PnP Monitor
- Screen Resolution
- (1360x768@60Hz)
- Hard Drives
- 931GB Western Digital WDC WD10EZEX-75ZF5A0 (SATA)
WD-WMC1S6660667
- PSU
- Dell Model AC460AM-00 (Total Power - 460W Max)
- Case
- XPS 8700, Black Chassis
- Keyboard
- Dell USB Wired Multimedia Keyboard
- Mouse
- Dell USB Laser Mouse
- Browser
- Google Chrome
- Antivirus
- McAfee
- Other Info
- Unsure about the PSU and cooling system.Cooling probably a Dell stock version that came with prebuilt system.