Surface Pro 3 BSOD overnight in docking station

N

nvkulkarni

New Member
Messages
6
Hi,
I use Surface Pro 3 at work with a docking station and 2 external monitors. I logoff from my enterprise network when I leave work. For the past couple of weeks, I have been noticing that when I return next morning, the Surface Pro 3 has shut down. The event log shows that there was an unexpected shutdown around 2 - 3 am each day. I looked at the minidump and did does not have much information other that DRIVER__POWER_STATE_FAILURE error.
The Surface Pro 3 uses wired network when it's in the dock. I disabled sleep a couple of days ago, so that the Surface Pro 3 is never sleeps when on power, but still there's BSOD overnight.

Could please analyze the logs let me know which driver is failing?

Thanks
-Neeraj
 

My Computer

System One

  • OS
    Windows 8.1
Upload a new zip, this one is empty.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
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File Uploaded

Hi,
Not sure why DM Log Collector is creating empty Zip file. So I copied the SFDebug folder into the empty zip file and here it is attached.

Please let me know the results of the analysis.

Thanks in advance
-Neeraj
 

My Computer

System One

  • OS
    Windows 8.1
Please check your manufacturer for driver updates for your network.
Code: 
1: kd> !irp ffffe00085c13940
Irp is active with 20 stacks 19 is current (= 0xffffe00085c13f20)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe00079bce050 00000000 fffff8005fdaa9dc-ffffe00081d2cb70 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\msu30x64w8.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for msu30x64w8.sys
*** ERROR: Module load completed but symbols could not be loaded for msu30x64w8.sys
 \Driver\msu30x64w8	nt!PopRequestCompletion
			Args: 00000000 00000001 00000004 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe00081d2cb70    

			Args: 00000000 00000000 00000000 00000000

Irp Extension present at 0xffffe00085c13fb0:

	Activity ID: {00000000-0000-0000-0000-000000000000}
1: kd> lmvm msu30x64w8
start             end                 module name
fffff800`9230e000 fffff800`9232d000   msu30x64w8 T (no symbols)           
    Loaded symbol image file: msu30x64w8.sys
    Image path: \SystemRoot\system32\DRIVERS\msu30x64w8.sys
    Image name: msu30x64w8.sys
    Timestamp:        [COLOR="#FF0000"]Fri Jul 04 11:08:56 2014[/COLOR] (53B66F28)
    CheckSum:         0001C322
    ImageSize:        0001F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Is there anything on the surface that could cause the CPU to get this speed?
Code: 
CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [COLOR="#FF0000"]2494[/COLOR]
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Thanks for the detailed analysis and info axe0. This is very helpful.
The network adapter is OEM from Microsoft. I checked the network adapter driver and it was the latest version. Regardless, I re-installed the driver. I will post most likely next week if the Surface Pro 3 rebooted overnight or not. (I am traveling over the weekend so will be carrying my Surface Pro 3 and it won't be sitting in the dock).

Can you tell me when (date/time) did the Surface Pro3 overclock? May be I can look at the event logs to see what was going on then.

Thanks again.
 

My Computer

System One

  • OS
    Windows 8.1
The overclocking is at time of the crashes, more detailed I can't be a.t.m. unfortunately
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Overnight BSOD Again

Hi,
I updated the network driver per recommendation from previous email and there was no BSOD for a couple of days. But the Surface Pro 3 experienced BSOD again when left in the docking station overnight. I did an initial analysis of the minidump and the Parameter values were different than last week.

I attaching the SFDebug from the dm_log_collector that I just ran. Could you please analyze and provide me any insights if the network driver is still the cause or there is some another driver that's failing?

Thanks in advance
-Neeraj
 

My Computer

System One

  • OS
    Windows 8.1
The same driver has been flagged
Code: 
0: kd> !irp ffffe0009364f010
Irp is active with 20 stacks 19 is current (= 0xffffe0009364f5f0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe00085d1e050 00000000 fffff8011dba99dc-ffffe000884ea170 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\msu30x64w8.sys, Win32 error 0n2
[COLOR=#FF0000]*** WARNING: Unable to verify timestamp for msu30x64w8.sys
*** ERROR: Module load completed but symbols could not be loaded for msu30x64w8.sys[/COLOR]
 \Driver\msu30x64w8    nt!PopRequestCompletion
            Args: 00000000 00000001 00000004 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe000884ea170    

            Args: 00000000 00000000 00000000 00000000

Irp Extension present at 0xffffe0009364f680:

but I also noticed
Code: 
FAILURE_BUCKET_ID:  0x9F_3_msu30x64w8_IMAGE_[COLOR=#FF0000]UsbHub3[/COLOR].sys
The usbhub3.sys is a Windows USB driver.
This means:
  • the USB drivers are corrupted,
  • the port is faulty
  • the connection of the attached device is faulty
If any USB device is attached, please disconnect it while troubleshooting.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
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    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Changed Docking station but BSOD Happening again

Hi Axe0,
Thanks for the analysis from yesterday - really appreciate all your help. Based on your findings, I changed the docking station. I think the interrupts issue has been resolved - I did not see interrupts in the task manager as well as the CPU utilization was consistently at 1% - earlier it used to be at 30-35% with System Interrupts consuming most of it.
However, the BSOD seems to have happened overnight again. So attached is the SFDebug again. I am leaning towards, bad docking station drivers (which I believe are actually USB drivers).

I would appreciate if you can analyze the dump one more time and let me know what you find - I promise this would be the last time.

Thanks again.

-Neeraj
 

My Computer

System One

  • OS
    Windows 8.1
Again a network driver have been flagged
Code: 
0: kd> !irp ffffe000d5eeb940
Irp is active with 20 stacks 19 is current (= 0xffffe000d5eebf20)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe000d47ee050 00000000 fffff8021b3a79dc-ffffe000d9d98590 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\msu30x64w8.sys, Win32 error 0n2
[COLOR=#ff0000]*** WARNING: Unable to verify timestamp for msu30x64w8.sys
*** ERROR: Module load completed but symbols could not be loaded for msu30x64w8.sys[/COLOR]
 \Driver\msu30x64w8    nt!PopRequestCompletion
            Args: 00000000 00000001 00000004 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe000d9d98590    

            Args: 00000000 00000000 00000000 00000000

Irp Extension present at 0xffffe000d5eebfb0:

    Activity ID: {00000000-0000-0000-0000-000000000000}
0: kd> lmvm msu30x64w8
start             end                 module name
fffff800`a7f9b000 fffff800`a7fba000   msu30x64w8 T (no symbols)           
    Loaded symbol image file: msu30x64w8.sys
    Image path: \SystemRoot\system32\DRIVERS\msu30x64w8.sys
    Image name: msu30x64w8.sys
    Timestamp:        [COLOR=#FF0000]Fri Jul 04 11:08:56 2014[/COLOR] (53B66F28)
    CheckSum:         0001C322
    ImageSize:        0001F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code: 
Name    [00000002] [COLOR=#FF0000]Surface Ethernet Adapter[/COLOR]
Adapter Type    Ethernet 802.3
Product Type    Surface Ethernet Adapter
Installed    Yes
PNP Device ID    USB\VID_045E&PID_07C6\000001000000
Last Reset    12/04/2015 8:34 AM
Index    2
Service Name    msu30x64w8
IP Address    10.141.83.99
IP Subnet    255.255.255.0
Default IP Gateway    10.141.83.1
DHCP Enabled    Yes
DHCP Server    10.141.150.60
DHCP Lease Expires    12/04/2015 4:41 PM
DHCP Lease Obtained    12/04/2015 8:41 AM
MAC Address    ‪28:18:78:FF:7A:D1‬
Driver    c:\windows\system32\drivers\[COLOR=#FF0000]msu30x64w8[/COLOR].sys (8.14.704.2014, 98.50 KB (100,864 bytes), 01/29/2015 1:47 PM)

Then we have also again a USB driver
Code: 
FAILURE_BUCKET_ID:  0x9F_3_msu30x64w8_IMAGE_[COLOR=#FF0000]UsbHub3[/COLOR].sys

BUCKET_ID:  0x9F_3_msu30x64w8_IMAGE_[COLOR=#FF0000]UsbHub3[/COLOR].sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_3_msu30x64w8_image_[COLOR=#FF0000]usbhub3[/COLOR].sys

Are you using some kind of VPN or something?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Thanks for the quick response.

I don't use VPN.
We use RSA security token for authentication and all devices on the network use Cisco Network Admission Control (NAC) clients. So the device is always authenticated and checked by Cisco NAC for compliance.

Are you seeing something related to VPN?

Notice that for USB failure the
FAILURE_BUCKET_ID: 0x9F_3_msu30x64w8_IMAGE_UsbHub3.sys
seems to be related to network driver.

I am leaning towards 3 possibilities:
- bad docking station firmware
- bad usbhub3.sys driver
- bad docking station connector ..

Anything else you can think of?
 

My Computer

System One

  • OS
    Windows 8.1
No, but that was just the question.
Sometimes an analysist doesn't see it while it is present, and a VPN might cause problems when it comes to network related problems.

The usbhub3.sys driver is a Windows driver for the USB, not much chance it is the cause, but there is a chance.
But no, I cannot add anything more as you have covered the options :)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
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