Hanging/Freezing while playing Guild Wars 2

monster528

New Member
Messages
6
My computer froze 3 or 4 times tonight while I was playing Guild Wars 2, a bit worried it is my computer and not the game.

Any help is appreciated. Thank you in advance
 

My Computer

System One

  • OS
    Windows 8 Pro
    Computer type
    PC/Desktop
    CPU
    AMD Phenom II x4 955
    Motherboard
    ASUS M4A79XTD EVO AM3 AMD 790X ATX
    Memory
    G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10600) Dual Channel Kit x2
    Graphics Card(s)
    XFX HD-695X-CNDC Radeon HD 6950 2GB 256-bit GDDR5 PCI Express 2.1 x16
    Sound Card
    Creative Sound Blaster Audigy SE 7.1
    Monitor(s) Displays
    ASUS VE278Q Black 27" - Acer 22"
    Screen Resolution
    1920 x 1080 - 1680 x 1050
    Hard Drives
    Seagate Barracuda ST31000524AS 1TB 7200 RPM 32MB Cache SATA 6.0Gb/s 3.5"
    PSU
    CORSAIR Enthusiast Series TX750 V2 750W ATX12V v2.31/ EPS12V v2.92 80 PLUS BRONZE
    Case
    XION XON-CBX01-RD
    Keyboard
    Microsoft SideWinder X4 Keyboard
    Mouse
    Logitech G9X Laser Mouse
    Internet Speed
    15mbps
    Browser
    Chrome
    Antivirus
    Norton
Hi monster528,

Please check Windows Update for available updates, install every update available (exception for Windows 10 updates if you don't want them), it may take a couple of times to get them.

There is a data write error to the CPU in the level 0 cache at core 2 cache bank 1.
Code:
2: kd> !errrec ffffe00124bad028
===============================================================================
Common Platform Error Record @ ffffe00124bad028
-------------------------------------------------------------------------------
Record Id     : 01d114d67018dfe3
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 11/4/2015 11:06:08 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe00124bad0a8
Section       @ ffffe00124bad180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
[COLOR=#FF0000]Error Type    : Cache error[/COLOR]
Operation     : Generic
Flags         : 0x00
[COLOR=#FF0000]Level         : 0[/COLOR]
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000004

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe00124bad0f0
Section       @ ffffe00124bad240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000004
CPU Id        : c3 06 03 00 00 08 10 04 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffe00124bad240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe00124bad138
Section       @ ffffe00124bad2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

[COLOR=#FF0000]Error         : DCACHEL0_WR_ERR (Proc 2 Bank 1)[/COLOR]
  Status      : 0xbf80000000000124
  Address     : 0x00000001034cf440
  Misc.       : 0x0000000000000086

This error could mean something is trying to write corrupted data, but it could also mean that there is a problem with the CPU.
Please read the instructions below carefully and perform the tests to rule out the hardware as first step.




STOP 0x124 Troubleshooting

Read carefully before proceeding.



warning   Warning
warnsmall.png
If you're overclocking your system, revert back to stock clocks now.
warnsmall.png


Note   Note
Test the system once the overclock is removed before continuing with the steps outlined below.



Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test




ONE

CPU TEST


arrow.png
Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 7 Help Forums

warning   Warning
Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.






TWO

RAM TEST


arrow.png
Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Help Forums

Note   Note
picture.php


MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.






THREE

HDD TEST


arrow.png
Run SeaTools to check the integrity of your HDD. SeaTools - HDD test - Windows 7 Help Forums

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.



arrow.png
Run chkdsk Chkdsk - HDD Test - Windows 7 Help Forums




FOUR

GPU TEST


arrow.png
Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 7 Help Forums

Note   Note
Run Furmark for around 30 minutes.


warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
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