Hello 8-forums.
I'm posting on behalf of my little brother since he isn't the sharpest when it comes to computers. Today his computer started freezing and crashing out of nowhere at completely random times. I couldn't pinpoint an activity he was doing which might have caused it.
On top of that a pop-up kept coming up on his screen about his screen driver having crashed and has been restored. I happen to have the same laptop and I've had this problem for a week or 2 too, but nothing happens when it shows up on my screen (unlike his, where it crashes the computer). His screen now also has blue matrix-like lines all over his screen as a result of todays crashes.
I asked him to send the Zip-file from the DM log collector tool. He only had a BSoD once and he didn't notice the error code. The rest were freezes (forced to restart) and crashes (no BSoD screen).
Hope you can help find a solution to my brothers problem.
Regards Jens and Walther
I'm posting on behalf of my little brother since he isn't the sharpest when it comes to computers. Today his computer started freezing and crashing out of nowhere at completely random times. I couldn't pinpoint an activity he was doing which might have caused it.
On top of that a pop-up kept coming up on his screen about his screen driver having crashed and has been restored. I happen to have the same laptop and I've had this problem for a week or 2 too, but nothing happens when it shows up on my screen (unlike his, where it crashes the computer). His screen now also has blue matrix-like lines all over his screen as a result of todays crashes.
I asked him to send the Zip-file from the DM log collector tool. He only had a BSoD once and he didn't notice the error code. The rest were freezes (forced to restart) and crashes (no BSoD screen).
Hope you can help find a solution to my brothers problem.
Regards Jens and Walther
My Computer
System One
-
- OS
- Windows 10