Solved Window freeze then restart.

wkjun

New Member
Messages
6
When my window restarts. it keep reboot itself, like non stop turn on and turn off.
Then i have to press the power button to completely shut it down.
After a few trying, then only i able to login my window.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware x15 R2
    CPU
    Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    8192MB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 745 (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    TOSHIBA DT01ACA200
    Antivirus
    AVG
Hi wkjun,

Welcome to the 8forums.

Please visit Windows Update and install every update available, it may take a couple of times to get them all.
Of course, if you don't want Windows 10, you can skip those updates.

Please note the 3.3v, 5v and 12v values in the BIOS and post them.

Please download and install Malwarebytes free (Uncheck trial version in the installation process)
Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner and Kaspersky TTDSKiller.




Diagnostics Test

HDD TEST


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Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.



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Run chkdsk http://www.sevenforums.com/tutorials/433-disk-check.html


Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.​
How to fill in your system specs:
2f998e192b.png

7cf8efe42e.png
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Hi axe0,

I have run all the HDD tests, all passed, done the window updates, scan with Malwarebytes, nothing unusual.
3.3v - 3.248 Min, 3.280 Max
5v - 4.961 Min, 5.003 Max
12v 12.056 Min, 12.144 Max

During the window updates, although pc restarts a few times, but the error never comes out.

I have attached the file that indicates my pc status
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware x15 R2
    CPU
    Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    8192MB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 745 (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    TOSHIBA DT01ACA200
    Antivirus
    AVG
Please publish a snapshot from Speccy

Please make sure the cables are properly connected in the right connections.

You have done the self test, short generic test and long generic test in 2 hours?
Usually it would take some time for the long generic test to finish.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware x15 R2
    CPU
    Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    8192MB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 745 (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    TOSHIBA DT01ACA200
    Antivirus
    AVG
Please run the long generic test, it is an important test to find out if your hard drive is fine or failing.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
I have finish the test and its pass
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware x15 R2
    CPU
    Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    8192MB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 745 (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    TOSHIBA DT01ACA200
    Antivirus
    AVG
Please boot in safe mode and see if the problem still persist.

If the problem persist, it could be Windows self or hardware damage.
We can use SFC / DISM to fix problems with Windows​

If the problem does not persist, the problem is with software.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
I keep you posted if the problem still occur
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware x15 R2
    CPU
    Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    8192MB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 745 (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    TOSHIBA DT01ACA200
    Antivirus
    AVG
Hi axe0,

My pc seems come back to normal ...
Thanks for your help.
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware x15 R2
    CPU
    Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard
    Alienware 0PGRP5
    Memory
    8192MB
    Graphics Card(s)
    (1) NVIDIA GeForce GTX 745 (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) Realtek High Definition Audio (2) NVIDIA High Definition Audio (3) Intel(R) Display Audio
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    TOSHIBA DT01ACA200
    Antivirus
    AVG
Great to hear :)

May I ask what you have done meanwhile?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
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