Hello, Aimee. Axe0 asked me to stop by and see if I could help. I hope you don't mind. First, is your computer still under warranty? Also, you did a much better job than most do, but could I get you to fill out your remaining system specs please. These are the instructions I usually give. They may help you.
Please fill out your System Specs
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.
If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Specs - Fill in at Ten Forums - Windows 10 Forums
Specifically, I need to know the Manufacturer and Model of your PSU, Hard Drives, CPU Cooler anything other than keyboard and Mouse you have connected to your computer and anything else you think may be of help.
Does your computer have on board graphics? Also, how comfortable do you feel working inside a computer?