Solved BSOD while playing Heroes of the Storm

spookygr

New Member
Messages
19
Location
cape town
hi
was playing HotS and then i got the blue screen with a msg ( VIDEO_TDR_FAILURE ) atikmpag.sys
so i clean and replace the paste of the Graphics card and give some extra cooling air with a extra fan.
after install all this back the system start normal, i update the drivers of the Graphic and 30 mins later all was working great.
( monitoring the temp of the whole pc )
i start DIABLO 3 and after 10mins of playing the error of ( D3D fail ...reset ) and after this the same blue screen with the TDR FAILURE crash come up. ( atikmpag.sys )
i restart the system but he will not start with the Graphics Card on.
so is my Graphics Card died or is any kind of software problem.
View attachment 65253

here is the data without the Graphics Card on the system.
thank you for your time.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    amd phenom 2 x4 965 black edition
    Motherboard
    msi DKA 790Gx platinum
    Memory
    2x 2gb
    Graphics Card(s)
    radeon sapphire hd 4870 1gb
    Sound Card
    onboard
    Monitor(s) Displays
    samsung syncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    500gb sata seagate
    1t external
    PSU
    corsair TX 750w
    Case
    coolermaster gladiator 600
    Cooling
    2x fans
    Keyboard
    microsoft natural ergonomic keyboard 4000
    Mouse
    microsoft
    Internet Speed
    2mb
    Browser
    chrome
    Antivirus
    avg free
Please use the tool again and upload the zip file.
The dump file size is invalid (0KB)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
i gather the data again
View attachment 65254

i also found some recommendation about the problem that is to uninstall the ati drivers software and install a fresh one
but this fail on my pc. in the middle of the installation i got another blue screen with the error
( SYSTEM_THREAD_EXCEPTION_NOT_HANDLED ( atihdwb6.sys ) ).
the attach file has been created after this last blue screen.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    amd phenom 2 x4 965 black edition
    Motherboard
    msi DKA 790Gx platinum
    Memory
    2x 2gb
    Graphics Card(s)
    radeon sapphire hd 4870 1gb
    Sound Card
    onboard
    Monitor(s) Displays
    samsung syncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    500gb sata seagate
    1t external
    PSU
    corsair TX 750w
    Case
    coolermaster gladiator 600
    Cooling
    2x fans
    Keyboard
    microsoft natural ergonomic keyboard 4000
    Mouse
    microsoft
    Internet Speed
    2mb
    Browser
    chrome
    Antivirus
    avg free
The installation failed because of your AV program AVG.
Please uninstall AVG via these instructions and try updating again.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
do i install avg again after the drivers/software ( ati ) or shall i find some other antivirus to install ?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    amd phenom 2 x4 965 black edition
    Motherboard
    msi DKA 790Gx platinum
    Memory
    2x 2gb
    Graphics Card(s)
    radeon sapphire hd 4870 1gb
    Sound Card
    onboard
    Monitor(s) Displays
    samsung syncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    500gb sata seagate
    1t external
    PSU
    corsair TX 750w
    Case
    coolermaster gladiator 600
    Cooling
    2x fans
    Keyboard
    microsoft natural ergonomic keyboard 4000
    Mouse
    microsoft
    Internet Speed
    2mb
    Browser
    chrome
    Antivirus
    avg free
You'll easily find other AV, if you want you can stay with AVG after installing the drivers.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
recommendation? free version if u don't mind :D
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    amd phenom 2 x4 965 black edition
    Motherboard
    msi DKA 790Gx platinum
    Memory
    2x 2gb
    Graphics Card(s)
    radeon sapphire hd 4870 1gb
    Sound Card
    onboard
    Monitor(s) Displays
    samsung syncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    500gb sata seagate
    1t external
    PSU
    corsair TX 750w
    Case
    coolermaster gladiator 600
    Cooling
    2x fans
    Keyboard
    microsoft natural ergonomic keyboard 4000
    Mouse
    microsoft
    Internet Speed
    2mb
    Browser
    chrome
    Antivirus
    avg free
Bitdefender, Kaspersky, 1 that gives you a good safety feeling that doesn't impact the performance with the best protection.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
so you think that the problem is on my graphics card or software ?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    amd phenom 2 x4 965 black edition
    Motherboard
    msi DKA 790Gx platinum
    Memory
    2x 2gb
    Graphics Card(s)
    radeon sapphire hd 4870 1gb
    Sound Card
    onboard
    Monitor(s) Displays
    samsung syncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    500gb sata seagate
    1t external
    PSU
    corsair TX 750w
    Case
    coolermaster gladiator 600
    Cooling
    2x fans
    Keyboard
    microsoft natural ergonomic keyboard 4000
    Mouse
    microsoft
    Internet Speed
    2mb
    Browser
    chrome
    Antivirus
    avg free
Right now it looks like AVG blocking.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
avg blocking my Graphics card ?
i already uninstall avg , install ati software and install the bitdefender.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    amd phenom 2 x4 965 black edition
    Motherboard
    msi DKA 790Gx platinum
    Memory
    2x 2gb
    Graphics Card(s)
    radeon sapphire hd 4870 1gb
    Sound Card
    onboard
    Monitor(s) Displays
    samsung syncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    500gb sata seagate
    1t external
    PSU
    corsair TX 750w
    Case
    coolermaster gladiator 600
    Cooling
    2x fans
    Keyboard
    microsoft natural ergonomic keyboard 4000
    Mouse
    microsoft
    Internet Speed
    2mb
    Browser
    chrome
    Antivirus
    avg free
I honestly don't know, but AVG was flagged.
Wild guessing with AV's that mostly blocks stuff :p
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
so now that i uninstall avg and using bitdefender shall i try to put the
graphics card back to see what he does ?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    amd phenom 2 x4 965 black edition
    Motherboard
    msi DKA 790Gx platinum
    Memory
    2x 2gb
    Graphics Card(s)
    radeon sapphire hd 4870 1gb
    Sound Card
    onboard
    Monitor(s) Displays
    samsung syncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    500gb sata seagate
    1t external
    PSU
    corsair TX 750w
    Case
    coolermaster gladiator 600
    Cooling
    2x fans
    Keyboard
    microsoft natural ergonomic keyboard 4000
    Mouse
    microsoft
    Internet Speed
    2mb
    Browser
    chrome
    Antivirus
    avg free
Give it a shot ;)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
ones again it started normal , load everything, run diablo3 game and 1 min later it crashed again with the blue pixels on the screen.


i am thinking to install a older version of the ati software and install windows 7 to see what he does.
reason of that is early with the avg and ati software , without the Graphics card in, it crashed again .....so maybe is the windows also.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    amd phenom 2 x4 965 black edition
    Motherboard
    msi DKA 790Gx platinum
    Memory
    2x 2gb
    Graphics Card(s)
    radeon sapphire hd 4870 1gb
    Sound Card
    onboard
    Monitor(s) Displays
    samsung syncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    500gb sata seagate
    1t external
    PSU
    corsair TX 750w
    Case
    coolermaster gladiator 600
    Cooling
    2x fans
    Keyboard
    microsoft natural ergonomic keyboard 4000
    Mouse
    microsoft
    Internet Speed
    2mb
    Browser
    chrome
    Antivirus
    avg free
Please go to this site for uninstalling bitdefender with the uninstall tool and try it again.

Please open an admin command prompt (right click windows logo > command prompt(admin) and type sfc/scannow
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
i believe that the Graphics is busy going, i might need to gather money and go buy a new one, this card last me 6 solid years.
till the time i have the money i will try to bake the card in the oven and see if that works.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    amd phenom 2 x4 965 black edition
    Motherboard
    msi DKA 790Gx platinum
    Memory
    2x 2gb
    Graphics Card(s)
    radeon sapphire hd 4870 1gb
    Sound Card
    onboard
    Monitor(s) Displays
    samsung syncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    500gb sata seagate
    1t external
    PSU
    corsair TX 750w
    Case
    coolermaster gladiator 600
    Cooling
    2x fans
    Keyboard
    microsoft natural ergonomic keyboard 4000
    Mouse
    microsoft
    Internet Speed
    2mb
    Browser
    chrome
    Antivirus
    avg free
sfc/scannow

windows resource protection found corrupt files but was unable to fix some of them. details are included in the
CBS.log windir\logs\CBS\CBS.log
for example c:windows\logs\cbs\cbs.log

note that logging is currently not supported in offline servicing scenarios.


that is the msg after he finish the scan.


 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    amd phenom 2 x4 965 black edition
    Motherboard
    msi DKA 790Gx platinum
    Memory
    2x 2gb
    Graphics Card(s)
    radeon sapphire hd 4870 1gb
    Sound Card
    onboard
    Monitor(s) Displays
    samsung syncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    500gb sata seagate
    1t external
    PSU
    corsair TX 750w
    Case
    coolermaster gladiator 600
    Cooling
    2x fans
    Keyboard
    microsoft natural ergonomic keyboard 4000
    Mouse
    microsoft
    Internet Speed
    2mb
    Browser
    chrome
    Antivirus
    avg free
Reboot and try sfc/scannow again.
You need to reboot in order for sfc to try to fix the problems.

After sfc has finished again, please upload the cbs.log file, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
check this article ...maybe can be something like this ?

[h=2]ntroduction[/h]This article applies only to users who flashed their HD 4870 (GDDR5) with a 64 KB sized BIOS (created by GPU-Z, Winflash or Atiflash) and ended up with an 800 shader paperweight.

[h=2]The Problem[/h]In the past all (consumer) graphics card BIOSes were smaller than 64 KBytes. With the introduction of GDDR5 additional space was required for the memory training code. Since ATI could not fit that piece of code into the 64 KB available, they increased the BIOS size to 128 KB (1 MBit).

For an unknown reason ATI's flashing software Winflash/Atiflash does not correctly detect those extra 64 KB and forgets to save them when you dump your BIOS to a file. The same happens to GPU-Z (fixed in 0.2.5 and newer). So everybody who extracted their HD 4870 BIOS ended up with no GDDR5 microcode.

[h=2]The Fix[/h]
  • Download the full 128K BIOS here.
  • Flash it to your dead card.
  • Done.
Since the dead card will not POST anymore you have to use another graphics card as your primary VGA adapter to boot from it.
Then go into DOS and find out which adapter number your dead HD 4870 has using Atiflash (download): atiflash -i. Now flash the BIOS using: atiflash -f -newbios -p [index] 4870.bin. Replace [index] with the number of your graphics card from the -i command.
Another way is using ATI Winflash (download) from Windows. Start Winflash, select the correct card and flash away.
After the flash is done, remove the second card and boot from your now working HD 4870.

Please note: RBE 1.11 works fine for these 128K BIOSes, just make sure you do not work with a broken 64K BIOS in the first place (check the file size). The HD 4850 does not have a 128K BIOS, only the HD 4870.

Thanks for helping to make this possible go out to: Dave Baumann, Golden Tiger and xMrBunglex.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    CPU
    amd phenom 2 x4 965 black edition
    Motherboard
    msi DKA 790Gx platinum
    Memory
    2x 2gb
    Graphics Card(s)
    radeon sapphire hd 4870 1gb
    Sound Card
    onboard
    Monitor(s) Displays
    samsung syncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    500gb sata seagate
    1t external
    PSU
    corsair TX 750w
    Case
    coolermaster gladiator 600
    Cooling
    2x fans
    Keyboard
    microsoft natural ergonomic keyboard 4000
    Mouse
    microsoft
    Internet Speed
    2mb
    Browser
    chrome
    Antivirus
    avg free
Back
Top