Hi guys! I'm new here, so I apologize if I make any mistakes.
DM Log collector tool zip at the bottom of this post, sorry.
I have an Acer Aspire V 15 running Windows 8.1 (I didn't see an 8.1 forum, only 8 and 10) and, lately, I have a very strange problem. When I restart my computer, it just sits there with a black screen but the lights on my computer show it is still on. Not wanting to hurt my computer, and not knowing what to do, I just leave it there until about 10 - 20 minutes later it finally boots up, and, upon logging in, it tells me it crashed because of a problem.
To clear up, when you boot into 8.1 it will give you a message if your computer crashed saying it crashed and had to be restarted. I don't crash when I log in, it just tells me that I had a problem and the computer was restarted because of it and wants to send an error report. Sorry!
This problem doesn't occur if my computer goes to sleep.
I want to make sure my computer is okay and this problem is very frustrating. I'd really appreciate it if the people here could help me solve this problem! Thank you so so much in advance.
Might help to add that my Chrome started freaking out and the reason I restarted was because it kept saying Shockwave Flash was not responding no matter what website I went on. I uninstalled it and reinstalled, then normal Flash wouldn't work, had to reinstall that too, then Adobe AIR wouldn't pop up but said it was running in the processes, and thought to myself.. I haven't restarted my computer in a while, everything is messing up, maybe a restart would fix it. And that's why I restarted it.. but then this happened.
I ran WinDbg and it said this:
Probably caused by : ntoskrnl.exe ( nt+150ca0 )
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
Machine Name:
Kernel base = 0xfffff800`aa215000 PsLoadedModuleList = 0xfffff800`aa4ee850
Debug session time: Mon Aug 3 23:34:58.405 2015 (UTC - 4:00)
System Uptime: 11 days 16:28:26.018
Module name Error
ntoskrnl The system cannot find the file specified
I don't know how to use WinDbg, I apologize if the information did not help.
Here is what the DM Log gave me:
View attachment 64489
Thank you very much!
If you need anything else that I forgot to add, or if I made a mistake, please tell me so I can fix this or provide what you need. Thank you!
DM Log collector tool zip at the bottom of this post, sorry.
I have an Acer Aspire V 15 running Windows 8.1 (I didn't see an 8.1 forum, only 8 and 10) and, lately, I have a very strange problem. When I restart my computer, it just sits there with a black screen but the lights on my computer show it is still on. Not wanting to hurt my computer, and not knowing what to do, I just leave it there until about 10 - 20 minutes later it finally boots up, and, upon logging in, it tells me it crashed because of a problem.
To clear up, when you boot into 8.1 it will give you a message if your computer crashed saying it crashed and had to be restarted. I don't crash when I log in, it just tells me that I had a problem and the computer was restarted because of it and wants to send an error report. Sorry!
This problem doesn't occur if my computer goes to sleep.
I want to make sure my computer is okay and this problem is very frustrating. I'd really appreciate it if the people here could help me solve this problem! Thank you so so much in advance.
Might help to add that my Chrome started freaking out and the reason I restarted was because it kept saying Shockwave Flash was not responding no matter what website I went on. I uninstalled it and reinstalled, then normal Flash wouldn't work, had to reinstall that too, then Adobe AIR wouldn't pop up but said it was running in the processes, and thought to myself.. I haven't restarted my computer in a while, everything is messing up, maybe a restart would fix it. And that's why I restarted it.. but then this happened.
I ran WinDbg and it said this:
Probably caused by : ntoskrnl.exe ( nt+150ca0 )
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
Machine Name:
Kernel base = 0xfffff800`aa215000 PsLoadedModuleList = 0xfffff800`aa4ee850
Debug session time: Mon Aug 3 23:34:58.405 2015 (UTC - 4:00)
System Uptime: 11 days 16:28:26.018
Module name Error
ntoskrnl The system cannot find the file specified
I don't know how to use WinDbg, I apologize if the information did not help.
Here is what the DM Log gave me:
View attachment 64489
Thank you very much!
If you need anything else that I forgot to add, or if I made a mistake, please tell me so I can fix this or provide what you need. Thank you!
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- Acer Aspire V 15, model number V3-572G-54L9
- CPU
- Intel Core i5 4210U @ 1.70GHz Haswell ULT 22nm Technology
- Motherboard
- Acer EA50_HB (U3E1)
- Memory
- 8 GB of RAM, sorry if this isn't what you're looking for
- Graphics Card(s)
- Intel HD Graphics Family (Acer Incorporated [ALI]) 2047MB NVIDIA GeForce 840M (Acer Incorporated [AL
- Sound Card
- It just says "Realtek High Definition Audio"
- Monitor(s) Displays
- Generic PnP Monitor (1920x1080@60Hz)
- Screen Resolution
- 1920x1080
- Hard Drives
- 931GB Western Digital WDC WD10JPVX-22JC3T0 (SATA)
- PSU
- I don't know, I'm sorry
- Case
- I don't know what this is, I'm sorry
- Cooling
- Fans? Not sure what you mean, sorry
- Keyboard
- It's built in? Not sure what you mean, sorry
- Mouse
- Trackpad? Not sure what you mean, sorry
- Internet Speed
- Ping 30 MS Download is 10.53 MBPS Upload is 2.48 MBPS
- Browser
- I usually use Chrome but I sometimes have to use Mozilla
- Antivirus
- None/Malwarebytes
- Other Info
- Sorry for saying sorry too much, but I don't understand a lot of what these mean. =/
I hope Speccy told you what you needed to know!
The laptop is a Christmas gift and less than a year old. I'm not allowed to open it up and the places who fix computers around me are very corrupt, which is why I had to get a new computer for Christmas, hence why I ask here instead of somewhere else. I don't know